Member Service Representative jobs in United States
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IU Credit Union ยท 1 day ago

Member Service Representative

positionBloomington, IN
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

IU Credit Union is dedicated to making a positive impact on its members' lives through a caring culture and community outreach. They are seeking a Member Service Representative who will build relationships with members and deliver an outstanding member experience by addressing their financial needs.

BankingCreditFinancial ServicesNon Profit
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Comp. & Benefits

Responsibilities

Develop rapport and ensure a quality member experience: greet members by name, display a caring attitude, be responsive, timely and accurate with transactions and handle member issues with professionalism and patience
Process a variety of financial transactions including deposits, withdrawals, loan payments, and check cashing
Answer member questions, research and resolve problems, and provide information on account balances, services, and products
Handle cash and maintain an accurate cash drawer, following policies and procedures for balancing
Use active listening skills to promote and cross-sell credit union products and services that will benefit the member
Adhere to credit union policies, procedures, and security measures to comply with regulations, protect member and Credit Union assets, and to deter and detect fraudulent activity

Qualification

Customer service experienceAdaptability to technologyUnderstanding policiesAttention to detailMember service focus

Required

One or more years of customer service experience
Member service focus with the ability to stay positive in interactions with members and team members
Strong attention to detail with the ability to work accurately in a fast-paced environment
Ability to learn and adapt to new information and technology platforms
Ability to adhere to understand and adhere to credit union policies and procedures
High school diploma or equivalent

Benefits

Competitive benefits to support their physical, emotional, and financial well-being

Company

IU Credit Union

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IU Credit Union is a non-profit organization that offers banking, lending, investment and financial planning services.
dateFounded in 1956
location
Bloomington, Indiana, USA
people-size201-500 employees
web-link
https://www.iucu.org

Funding

Current Stage
Growth Stage

Leadership Team

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Christopher (Chris) Hawk
Senior Vice President CFO
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Andrew Allard
Senior Vice President Chief Operating Officer
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Company data provided by crunchbase