Grubhub · 3 weeks ago
Account Manager - Spanish Speaking
SD Metro Area
Full-time
Onsite
Entry Level
$64K/yr - $80K/yr
1+ years expGrubhub is seeking an Account Manager in the SMB Merchant Network to oversee a restaurant portfolio and enhance their Grubhub accounts. The role focuses on cultivating relationships with restaurants, optimizing their accounts, and driving growth through effective communication and support.
E-CommerceFood and BeverageFood DeliveryMarketplace
Responsibilities
Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions
Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients
Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners
Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement
Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations
Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks
Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices
Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role
Qualification
Required
Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment
Bachelor's Degree or equivalent years of experience and High School degree/GED required
1-2 years of Sales experience
Spanish Speaking. Native-level fluency in English is required
Strong verbal and written communication skills
Confident making outbound dials on the phone
Proven track record of success in meeting and exceeding goals
Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas
Strong computer skills (MS Office, Google products) with the ability to quickly learn new software
Preferred
Experience working with (or selling to) restaurant owners is a major plus
Restaurant experience is also a plus
Experience with Salesforce.com or similar CRM is a plus
Benefits
PTO. Grubhub employees enjoy a generous amount of time to recharge.
Health and Wellness. Excellent medical, dental and vision benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.
Company
Grubhub
Grubhub is an online platform that connects customers with local restaurants.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$284.1MKey Investors
AmazonYum! BrandsT. Rowe Price
2024-11-13Acquired
2022-07-06Post Ipo Equity
2018-02-08Post Ipo Equity· $200M
Leadership Team
Sean Ir
Director, Strategic Partnerships
Sebastian Stankiewicz
Staff Product Manager
Recent News
2026-01-20
2025-12-16
Company data provided by crunchbase