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Mariner Finance · 1 day ago

Branch Manager

Lake Charles, LA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Mariner Finance is seeking a seasoned consumer finance professional to join their team as a Branch Manager. The role involves leading a team, running a profitable operation, maintaining compliance, and providing leadership in the branch while achieving growth goals and ensuring superior customer service.

FinanceFinancial Services

Responsibilities

Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs

Manage the retention and maintenance of existing accounts, including lending and collecting, to achieve branch sales and delinquency targets/goals

Consistently and regularly coach branch staff by providing actionable feedback in order to achieve branch goals, minimize turnover, and create a positive branch environment

Prepare and submit reports reflecting branch activity and growth as needed

Develop additional business by networking with local establishments, such as retail and automobile businesses, and building strong community relations

Implement internal branch auditing procedures, which properly control all negotiable items and company records held within the branch

Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Use problem-solving skills to resolve product, service, and policy-related obstacles for customer

Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan

Promptly investigate and thoroughly work to resolve customer and employee inquiries and complaints

Attract high-quality and diverse talent, coordinate and interview prospective candidates, and make recommendations to management for vacancies

Participate in company meetings and professional development activities to keep abreast of current trends and changing environment to enhance competency

May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phones, photocopying, filing, etc

Qualification

Consumer Lending ExperienceSupervisory ExperienceBachelor's DegreeMicrosoft Office ProficiencyLending Training ProgramBilingual (Spanish/English)Problem-Solving SkillsInterpersonal Skills

Required

Minimum of three (3) years of related experience in the Consumer Lending and/or Financial Services industry

Two (2) years of successful supervisory experience, or recent successful (within past three (3) years) completion of a lending training program (e.g., Mariner's BMT program) or other closely aligned course of study. Additional, applicable years of experience may be substituted for supervisory experience

Bachelor's degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above). Additional, applicable years of experience may be substituted for degree

Reliable transportation required

Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel

Highly proficient in Microsoft Office or similar programs with knowledge of and the ability to learn financial services programs

Ability to complete essential duties/functions in a timely, accurate manner

Demonstrated problem-solving skills, project leadership skills, and interpersonal skills in demanding situations

Must obtain applicable, required licenses to sell insurance products that are offered to customers by the branch

Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies

Preferred

Bilingual fluency in Spanish/English

Has, in good standing, applicable, required licenses to sell insurance products offered to customers by branch

Benefits

Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA

Vision Insurance

Dental Insurance

Company-paid Basic Life, Long-Term Disability, and AD&D Insurance

Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance

401(k) and Company Matching Contributions

Paid Time Off - full-time employees may accrue a minimum of 120 hours per year

11 Paid Holidays

FMLA

Employee Assistance Program (EAP)

Paid Parental Leave

Referral Incentives

Education Assistance Program

Complimentary FIMC Membership Plan

Access to industry-specific training programs

Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement.