IT Service Desk / Helpdesk Analyst jobs in United States
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cyberThink Inc · 2 days ago

IT Service Desk / Helpdesk Analyst

positionHarrisburg, PA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$18/hr - $25/hr

cyberThink Inc is seeking an IT Service Desk / Helpdesk Analyst to support workstations, laptops, and peripherals. The role involves maintaining device compliance, monitoring incident queues, and collaborating with other IT teams to resolve issues.

ConsultingHuman ResourcesInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required, provided documentation on issue resolution for other teams
Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk

Qualification

PC deployment supportPC image maintenanceActive Directory knowledgeSCCM experienceMicrosoft CertificationVBS scriptingPowerShell scriptingApplication Support for MS Office 365Change orientedCustomer focusProblem solving skillsTeam player

Required

Deploying PC's and providing support to end users in a large enterprise environment (1,000 PC's +)
Develop, test, maintain PC images
Experience supporting PC's in a large domain environment
Install and configure PC hardware and peripherals
Repair PC's by replacing hard drives, motherboards, memory, etc
Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC's, laptops, and Apple OSx MAC's
Knowledge of Active Directory and experience troubleshooting GPO's and name resolution
Experience with managing profiles and certificates on Microsoft Windows PC's, laptops, and Apple OSx MAC's
Experience supporting Microsoft Windows PC's, laptops, and Apple OSx MAC's using remote tools (SCCM remote, RDP, ARD)
Application Support for MS Office 365 on Microsoft Windows PC's, laptops, and Apple OSx MAC's
Experience integrating Macintosh systems into an Active Directory Domain environment
Scripting with VBS and PowerShell
Configuration Management Console queries and reporting
SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize
Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT)
Microsoft Certification
Able to communicate in a clear manner
Change oriented – improve processes and confront difficult circumstances in creative ways
Demonstrated customer focus; building strong customer relationships
Effectively evaluate information to make correct decisions
Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information
Strong team player – collaborate with others, be open to other ways of doing things
Interested in emerging technologies demonstrated through training and attending technical events

Company

cyberThink Inc

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cyber think is a staffing and recruiting company specializing in IT staffing and recruitment services.
dateFounded in 1996
location
Bridgewater, New Jersey, USA
people-size201-500 employees
web-link
http://cyberthink.com

H1B Sponsorship

cyberThink Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (77)
2022 (122)
2021 (156)
2020 (345)

Funding

Current Stage
Growth Stage
Total Funding
unknown
2025-07-29Acquired

Leadership Team

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Ravinder S. Thind
Founder, President, and CEO
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James Lombardo
Executive Vice President and Founding Partner
Company data provided by crunchbase