ACC Premiere · 1 day ago
INBOUND CUSTOMER SERVICE REPRESENTATIVE
United States
Full-time
Remote
Entry Level
$11.50/hr - $11.50/hr
2+ years expACC Premiere is a company that provides outstanding service experiences for consumers of well-known brands through various communication channels. They are seeking an Inbound Customer Service Representative who will effectively address and resolve consumer questions, document interactions, and manage multiple consumer interactions efficiently.
Outsourcing/Offshoring
Responsibilities
Effectively address and resolve consumer questions or concerns
Clearly document and update consumer records based on interactions
Accurately and efficiently manage multiple consumer interactions
Qualification
Required
Experience in customer service and/or data entry
Ability to effectively address and resolve consumer questions or concerns
Ability to clearly document and update consumer records based on interactions
Ability to accurately and efficiently manage multiple consumer interactions
Dedicated home office workspace, ideally a separate room with its own door
Adequate space to set up the workstation
Ability to hardwire internet (direct connection to your router)
Three power connections – either three outlets or a power strip
Maintain the workspace in a safe condition
No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
Continuous phone availability throughout your shift; flexibility to handle non-work-related tasks is not possible
Preferred
High school diploma required; college education preferred
Minimum of 2 years of customer service experience in a call center environment
Social media experience a plus
Excellent written and verbal communication skills
Positive and professional demeanor
Experience working on a computer
Experience working in Microsoft applications – Word, Excel, Teams
Experience working in Customer Relationship Management (CRM) platforms
Experience supporting brand/consumer products and/or services
Experience with diagnosing and troubleshooting
Benefits
Paid training
Work from home – enjoy a better work/life balance!
DailyPay – work today, get paid tomorrow!
Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
401(k)
Employee assistance program – free sessions with our partner company
Tuition reimbursement – continuing education assistance for you and your family
Referral program
Company
ACC Premiere
ACC Premiere is a privately held, technology-first global provider of omnichannel outsourced contact center solutions, delivering exceptional customer experiences through a seamless blend of AI-powered automation and premium live agent support.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase