Locus Robotics · 1 day ago
Technical Support Engineer
Wilmington, MA
Full-time
Onsite
Mid Level
3+ years expLocus Robotics is a global leader in warehouse automation, delivering unmatched flexibility and unlimited throughput. They are seeking a Technical Support Engineer to drive seamless robotic system deployments, troubleshoot complex issues, and collaborate with various teams to enhance their AI-driven robotics platform.
E-CommerceIndustrial AutomationLogisticsRoboticsWarehouse AutomationWarehousing
Responsibilities
Own the execution of software version upgrades and new release deployments
Manage and update SLAM-based maps, implementing changes to optimize robot navigation
Configure site-specific parameters to optimize robot performance for customer sites (aisle widths, flooring adjustments, and other environmental factors)
Track, analyze, and report trends in support requests, bugs, and system failures to help drive long-term product improvements
Manage customer support tickets for tier 2 technical issues while providing superior customer support, ensuring a smooth experience for clients, vendors, and internal teams
Develop and maintain documentation, FAQs, and internal troubleshooting guides
Collaborate with cross-functional teams to diagnose and resolve complex system issues
Contribute to product/tool improvement by relaying customer feedback and field observations to design and engineering teams
Qualification
Required
Bachelor's Degree in Computer Science, Robotics (or a related discipline), or equivalent professional experience
3+ years' experience demonstrating hands-on hardware and software troubleshooting skills
Strong foundational understanding of ROS, Python and/or C++ coding, and Linux environments
Ability to communicate technical/complex information both verbally and in writing
Proven experience balancing multiple tasks concurrently and responding to emergency situations effectively
Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization
Company
Locus Robotics
Locus Robotics is a warehouse robotics company that manufactures autonomous mobile robots to support e-commerce.
201-500 employees
H1B Sponsorship
Locus Robotics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (7)
2022 (9)
2021 (2)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$416MKey Investors
Tiger Global ManagementZebra VenturesScale Venture Partners
2022-11-29Series F· $117M
2021-09-14Series E· $50M
2021-02-17Series E· $150M
Leadership Team
Rick Faulk
CEO
Sean Johnson
CTO
Recent News
2025-10-22
2025-09-18
Company data provided by crunchbase