Hallmark Global Solutions Ltd · 1 day ago
Customer Support Specialist
Malvern, PA
Contract
Onsite
New Grad, Entry LevelHallmark Global Solutions Ltd is seeking a Customer Support Specialist to serve as a single point of contact for end-to-end ownership of user calls and incidents. The role involves managing service requests, providing communication during incident responses, and supporting various user devices.
Cloud ComputingIT InfrastructureIT ManagementManagement Consulting
Hiring Manager
Naveen HGS
Responsibilities
Provide the Service Desk as a single point of contact （SPOC） for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System （ServiceNow）
Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned
Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds
Support Service Request fulfillment and Incident management for all client's end users' devices, including desktop, laptop, mobile devices and other form factors
Provide self-serve capabilities for common requests for Service Desk
Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks)
Support Major Incident calls for Workplace Services
Qualification
Required
Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow)
Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned
Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds
Support Service Request fulfillment and Incident management for all client's end users' devices, including desktop, laptop, mobile devices and other form factors
Provide self-serve capabilities for common requests for Service Desk
Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks)
Support Major Incident calls for Workplace Services
Company
Hallmark Global Solutions Ltd
Hallmark Global Solutions is established in the year 2002, Hallmark Global Solutions has an exceptional track record of transcending the core operations of its clients and helping them meet their ever-evolving market needs.
Founded in 2002
501-1000 employees
H1B Sponsorship
Hallmark Global Solutions Ltd has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (35)
2023 (47)
2022 (51)
2021 (84)
2020 (100)
Funding
Current Stage
Late StageCompany data provided by crunchbase