Personal Touch Home Care ยท 1 day ago
Administrative Assistant Home Health
Newport News, VA
Full-time
Onsite
Entry Level
$20/hr - $24/hr
2+ years expPersonal Touch Home Care is a trusted provider of home care with 50 years of dedicated service. The Administrative Assistant supports the daily operations of the Home Health agency by performing a variety of administrative, clerical, and coordination duties, ensuring smooth office functioning and compliance with company policies.
Health Care
Responsibilities
Answer and direct phone calls, greet visitors, and provide courteous and professional communication to patients, caregivers, and staff
Complete patient advocacy calls for active agency census routinely
Maintain patient records, ensuring timely filing, accuracy, and confidentiality in accordance with HIPAA and agency policies
Assist with intake and referral processes by collecting necessary documentation, verifying insurance, and coordinating with clinical teams
Schedule in-services, staff meetings, and clinical appointments as directed
Prepare, edit, and distribute reports, forms, and correspondence for management or clinicians
Track physician orders, signed documents, and plan-of-care updates to ensure compliance with Medicare and state regulations
Monitor office supplies, inventory, and medical forms; place orders as needed
Assist with quality assurance activities and survey readiness by maintaining organized records and reports
Complete and clear electronic visit verification (EVV)
Process hospitalizations and prospective patients through communication with hospital staff
Process and support with on-site IT/servers
Perform other related administrative duties as assigned to support agency operations
Qualification
Required
High school diploma or equivalent required; associate degree preferred
Minimum of 2 years of administrative or office experience (home health or healthcare setting strongly preferred)
Knowledge of Medicare, Medicaid, and home health documentation requirements a plus
Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning electronic medical record (EMR) systems
Strong attention to detail, organization, and ability to prioritize multiple tasks
Excellent communication and interpersonal skills
Must speak, read, and write in English
Ability to read 12 pt font or larger
Ability to push, pull, and lift up to 20 pounds
Professional demeanor and ability to handle confidential information with discretion
Preferred
Associate degree preferred
Home health or healthcare setting strongly preferred
Knowledge of Medicare, Medicaid, and home health documentation requirements a plus
Benefits
Employee Recognition Programs: We acknowledge and celebrate your contributions.
Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
Mileage Reimbursement: We make sure you're compensated for your business travel.
Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
Employee Assistance Program: Supporting the well-being of you and your family.
Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.
Company
Personal Touch Home Care
Personal Touch Home Care is an home health agencies offering Medicare services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Yitzy Hollander
CFO
Patti Malm
COO, Certified Operations
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