Merchant Onboarding Manager jobs in United States
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Swap · 1 month ago

Merchant Onboarding Manager

positionAustin, TX
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Swap is an AI-native platform that connects backend operations with modern storefront experiences. The Merchant Onboarding Manager will guide merchants through the implementation journey, ensuring a smooth onboarding process by managing technical and operational workstreams and collaborating with various teams.

E-CommerceFinanceSoftware

Responsibilities

Lead merchants through the end-to-end onboarding process, managing both technical and operational workstreams to ensure a smooth and timely launch
Conduct technical discovery to understand merchant systems, data structures, workflows, and integration requirements
Configure and test merchant environments — including API connections, workflow logic, data mappings, and platform settings — to ensure alignment with business goals
Support merchants through integration troubleshooting, analysing payloads, logs, and system behaviour to drive resolution
Communicate clearly and proactively with merchant stakeholders, providing guidance, updates, and recommendations throughout the onboarding journey
Deliver effective training and enablement sessions to help merchant teams confidently adopt Swap’s products and workflows
Collaborate closely with Product, Engineering, Operations and Sales teams to escalate issues, validate solutions, and relay insights that can improve product and process
Use data and implementation metrics to monitor onboarding progress, identify risks early, and continually refine the onboarding playbook

Qualification

Technical onboardingAPI knowledgeData interpretationECommerce experienceSolutions engineeringClient relationship buildingWorkflow optimisationTraining deliveryProduct curiosityOrganisational skills

Required

2–5 years experience in technical onboarding, implementation engineering, solutions engineering, or a hybrid technical–client delivery role
Strong understanding of APIs, JSON, HTTP, and web technologies, with the ability to diagnose and resolve integration issues
Comfortable interpreting data to inform decision-making and troubleshooting
Ability to translate technical concepts for both technical and non-technical audiences, building confidence and clarity for stakeholders
Strong organisational and prioritisation skills, capable of owning multiple onboarding projects simultaneously
Proven ability to drive implementations forward efficiently — managing complexity, maintaining momentum, and achieving successful outcomes within tight timelines
A product-curious mindset, able to learn new systems quickly and shape workflows that maximise user value

Preferred

Previous experience in an eCommerce environment, knowledge of Shopify and/or logistics operations is highly desirable

Benefits

Competitive base salary.
Stock options in a high-growth startup.
Competitive PTO with public holidays additional.
Private Health.
Pension.
Wellness benefits.
Breakfast Mondays.

Company

Swap

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Swap Commerce provides an e-commerce operating system that helps online brands unify and manage their commerce operations.
dateFounded in 2022
location
London, England, GBR
people-size201-500 employees
web-link
https://www.swap-commerce.com

Funding

Current Stage
Growth Stage
Total Funding
$149M
Key Investors
ICONIQ GrowthQED Investors
2026-01-07Series C· $100M
2025-03-04Series B· $40M
2024-04-30Series A· $9M

Leadership Team

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Juan Pellerano-Rendón
Chief Marketing Officer
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Company data provided by crunchbase