CSA Group · 1 day ago
Specialist, Quality Management
Cleveland, OH
Full-time
Onsite
Senior Level
5+ years expCSA Group is dedicated to making the world a better, safer, and more sustainable place through their quality management services. The Specialist, Quality Management will maintain and improve the quality management system at assigned facilities, conduct internal and external audits, and support the resolution of nonconformances while delivering QMS-related training.
AssociationEducationNon ProfitTraining
Responsibilities
Lead external audit activities for assigned facilities. Activities include audit scheduling, supporting facility management in preparing and planning for the audit, primary contact for external auditor on-site, working with facilities management to resolve any external auditor concerns, and post-audit responses
Manages and provides oversight around resolution of nonconformances, completion of investigations and associated actions resulting from internal and external sources such as audits, management reviews, and employee raised issues. Activities include liaising regularly with facilities management to support root cause investigations and align on appropriate actions to resolve the nonconformance
Conduct effectiveness review of the QMS including reviewing completed actions for effectiveness
Primary contact for the assigned facility for QMS guidance. Activities include clarification and interpretations around procedures, delivering QMS related training, and regularly leading change management activities to build quality culture
Implements and monitors continuous improvement activities at the assigned facilities. Activities include recommending to management opportunities for improvement and process changes to improve quality management
Lead and conduct management review meetings. Activities include preparing materials, facilitating the management review meeting with facility and top management, documenting results and reporting results to management
Manages and provides oversight around the complaints process. Activities include facilitating the investigation of the compliant, and oversight of the completion of follow up items assigned
Support the creation or update of procedures. Activities include supporting process owners with document control requirements, alignment of procedures with the QMS, and reviewing local and facility specific procedures
Qualification
Required
Maintains and continuously improves the quality management system at assigned facilities including conducting assigned facility Internal Audits and Management Reviews, hosting External Audits and supporting resolution of nonconformances and actions
Primary contact for the assigned facility for QMS guidance including clarification and interpretations around procedures, delivering QMS related training, and supporting change management activities to build quality culture
Supports the development and implementation of the organization's QMS
Lead external audit activities for assigned facilities. Activities include audit scheduling, supporting facility management in preparing and planning for the audit, primary contact for external auditor on-site, working with facilities management to resolve any external auditor concerns, and post-audit responses
Manages and provides oversight around resolution of nonconformances, completion of investigations and associated actions resulting from internal and external sources such as audits, management reviews, and employee raised issues
Conduct effectiveness review of the QMS including reviewing completed actions for effectiveness
Implements and monitors continuous improvement activities at the assigned facilities. Activities include recommending to management opportunities for improvement and process changes to improve quality management
Lead and conduct management review meetings. Activities include preparing materials, facilitating the management review meeting with facility and top management, documenting results and reporting results to management
Manages and provides oversight around the complaints process. Activities include facilitating the investigation of the compliant, and oversight of the completion of follow up items assigned
Support the creation or update of procedures. Activities include supporting process owners with document control requirements, alignment of procedures with the QMS, and reviewing local and facility specific procedures
Preferred
University Degree in Engineering, Business or other related discipline
Certification as a QMS Leader Auditor
5 years of experience with CSA Group and/or related industry experience
Significant experience in administration of quality assurance or related management systems areas with a focus on ISO 9001 and/or ISO/IEC 17065/17025/17020
Demonstrated ability to plan, organize, prioritize work and follow-through with assigned functions and duties
Demonstrated ability to work with different internal and external stakeholders and ability to manage conflict
Proven strong interpersonal skills, ability to work in teams, and able to communicate effectively both verbally and in writing
Demonstrated decision-making skills with systematic problem-solving ability
High proficiency in Microsoft Office 365 applications, SharePoint, Power-Platform, and project management, scheduling and planning software (e.g. Smartsheet)
Extensive knowledge of CSA Group procedures and processes is preferred
Company
CSA Group
CSA Group is a not-for-profit standards organization which develops standards in 57 areas.
1001-5000 employees
H1B Sponsorship
CSA Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (6)
2022 (2)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$0.44MKey Investors
Natural Resources Canada
2025-12-16Grant· $0.44M
Leadership Team
David Weinstein
President and CEO
Farukh Javed
Executive Vice President & Chief Technology Officer
Recent News
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