Apply on Employer Site

Lyon Living · 1 day ago

Assistant Community Manager

San Juan Capistrano,CA,US

Full-time

Onsite

Entry, Mid Level

$25/hr - $27/hr

2+ years exp

Lyon Living is a company committed to delivering excellent customer service while fostering a culture of community and innovation. They are seeking a full-time Assistant Community Manager to support the Property Director in managing property operations, assisting with leasing, marketing, and resident relations.

Real Estate

Culture & Values

No H1B

Responsibilities

Supports Property Director upon request with overall management of property operations

Ensure serve three-day notices on delinquent accounts adhering to legal procedures and company policies as directed by your Regional Account Manager

Ensures all checks and payments are collected and scanned accurately by carefully monitoring all collections and storing in the property safe or lock box

Accurately process and enter all rental activity into the computer software, including move-in, move-out

Document correspondence with residents and future residents

Ensures all new residents abide by company’s renter’s insurance requirement; enter insurance information in computer software

Monitor status of renter’s insurance for current residents; contacts residents when renter’s insurance requirements are not being met

Maintain and communicate accurate knowledge of all aspects of the community, including rent and pricing information, concession programs and apartment availability

Conduct tours of the community and apartment homes and follow-up on all traffic and leasing leads to maximize rentals and achieve occupancy goals

Effectively explains all lease documentation, community rules and community policies to new and current residents

Accurately and efficiently prepares and processes all application paperwork, including reviewing credit and verifying income and previous residency

Pre-approve and audit application files prepared by leasing staff prior to Property Manager approval

Prepare and maintain accurate and current resident files and demographics

Assist with coordination and planning of special events, resident functions and resident relations activities

Prepare and administers the monthly lease renewal and resident retention programs

Provide customer service in a manner consistent with the company’s mission

Assist the Property Manager in supporting, motivating, training and developing personnel to achieve maximum growth potential

Communicate any unsafe or unacceptable conditions on the property to the service team staff

Communicate and coordinate daily with the service team staff to ensure that apartments are ready for move-in and that an adequate number of vacant apartments are available to show future residents

Receive and document resident requests for maintenance service and communicate requests to service team staff

Assists with ordering office supplies as needed

Monitor completion of resident requests for maintenance service, enter information regarding completion into computer software

Ensure all aspects of the leasing office are hospitable, organized and professional in appearance, including all files and materials are in appropriate cabinets

Make recommendations to management regarding improvements for the overall operation of the community and/or implement these recommendations

Qualification

Accounting experienceFinancial law knowledgeApartment management lawMicrosoft Office proficiencyCustomer service skillsMathematical skillsOrganizational skillsCommunication skills

Required

Bachelor's degree from a four year college or university; or a minimum of two years of industry experience

Intermediate to advanced levels of experience with accounting and/or mathematical functions

Intermediate to advanced levels of experience in financial law and apartment management law. Understand and comply with all federal and state labor and housing laws

Ability to read, analyze, interpret, and compose contracts, reports, forms and documents

Possess the ability to respond to common inquiries or requests from service providers and co-workers in various departments

Must operate efficiently in a fast dynamic environment and able to manage multiple simultaneous projects requiring frequent communication and prioritization

Understand and respond to common inquiries and/or complaints from customers, employees, and members of the community

Ability to define problems, collect data, establish facts and draw valid conclusions with suggestions to resolve

Proficient use and understanding of internet, Real Page and Microsoft Office (Word, Excel, PowerPoint and Outlook) programs required

Intermediate to advance level of mathematics and calculator skills

Effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization

Excellent customer service, organizational and communication skills, both written and verbal

This position requires attendance at offsite meetings, visits to other Company operated locations, purchase of goods from offsite vendors and other tasks away from a single assigned location

Applicant must have a valid driver's license or be able to utilize an alternative form of transportation at their own expense which allows them to reach the required destination in a time period comparable to that if they were to drive their own vehicle

Employees choosing to drive their own vehicle for work-related duties will be required to have a valid driver's license and provide proof of insurance, and may be subject to a DMV record search

Pre-employment background check and drug screening required