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Horizontal Digital · 1 day ago

Senior Client Partner

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Horizontal Digital is a digital consultancy that focuses on enhancing customer experiences for Fortune 500 companies. The Client Partner is responsible for overseeing and cultivating client relationships to deliver measurable business impact, manage client portfolios, and drive revenue growth through strategic consulting and advisory roles.

AnalyticsCRMData IntegrationDigital MarketingMarketingStaffing AgencyUX DesignWeb Design

Responsibilities

Directly lead and manage a portfolio of multiple accounts, typically $5-10M

Build advisory relationships that result in business impact and revenue growth:

Ability to understand our client’s business challenges and guide them to appropriately using the Horizontal methodology and solutions to drive business impact

Ability to network within a client organization; create, own and expand the senior and executive relationships within a clients’ organization

Ability to conduct and create opportunities for advisory conversations through the power of industry thought leadership, application of relevant case studies and best practices, and compelling business insights

Own the 360-degree view of our clients (their organization, remit, reporting structure, goals, and financing)

Lead client mapping activities — ensuring client relationships are nurtured with the ideal personnel from Horizontal

Foster internal curiosity with our clients’ business, experience, technology and brand goals amongst the Horizontal team

Lead the successful onboarding of Horizontal to client and client to Horizontal, including project kickoff and a seamless transition to delivery leadership

Leverage your industry expertise to guide clients through the myriad of solutions and opportunities to ensure clients have the opportunity to make confident, informed decisions

Oversee customer satisfaction measurement for your portfolio of accounts and guide teams through improvement strategies when applicable

Partial billability (25-50%) when doing hands on strategy or delivery work

Drive organic growth and ensure account-level profitability:

Ability to author and execute a strategic plan for each of your accounts, articulating, pursuing and landing opportunities to expand Horizontal’s footprint within the client organization

Ability to build stewardship with clients, acting as their strategic consultant, solidifying relationships and ensuring profitable YoY growth

Manage revenue closely, ensure all opportunities are accurately reflected and forecasted, and uphold annual commitments

Lead scope definition across multiple complex client accounts – including shaping ambiguous asks into proposals and contracts, including defendable statements of work, but with a focus on achieving mutually beneficial outcomes for client and consultancy

Maintain a thorough understanding of the Horizontal service offerings and partnerships to enable cross selling across capabilities and solutions — creating sustainable and diverse portfolios

Form strong partnerships with internal Horizontal capability teams:

Inspire and support delivery excellence while representing the client voice to ensure we are meeting client expectations and driving outcomes

Partner on new business efforts in order to bring your industry expertise to set up new engagements for success

Partner with delivery and operations to ensure forecasts are clean and accurate

Produce case studies with capabilities teams to highlight business value delivered to our clients

Qualification

Stakeholder managementStrategic visionRevenue managementSalesforceIndustry expertiseClient successDigital transformationLeadership skillsCommunication skills

Required

Exemplary stakeholder management and communication skills

Proven experience in growing key and growth clients, of $5M+

Ability to define and drive strategic vision and orchestrate and create consensus around ideas, concepts to then drive outcomes

Strong leadership and communication skills: ability to lead meetings and presentations with senior clients, as well as inspire, organize and create consensus around ideas, concepts and approaches internally

Strong financial acumen: skilled in forecasting and revenue management

Bachelor's degree and minimum of 10 years of experience in a digital agency, consultancy or digital product development environment

Preferred

Experience in Healthcare, Financial Services, Travel & Hospitality, Manufacturing and/or CPG vertical preferred

Industry expertise and experience for your relevant industry focus area

Experience with Salesforce (Marketing Cloud, Einstein Analytics, Experience Cloud, Core) and Sitecore, Optimizely, Contentstack and/or other composable DXP preferred