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Frank Lloyd Wright Foundation · 1 day ago

Guest Service Representative

Scottsdale,AZ,US

Full-time

Onsite

New Grad, Entry Level

$16.75/hr - $16.75/hr

0+ years exp

Frank Lloyd Wright Foundation is a nonprofit organization dedicated to the arts and culture, located at Taliesin West, a UNESCO world heritage site. The Guest Service Representative is responsible for providing exceptional customer service to guests, assisting with tours, and ensuring a positive visitor experience at the site.

ArchitectureCharityNon Profit

Responsibilities

Provide exceptional customer service to all guests every time

Practice and model the Foundation’s Guest Service Standards

Communicate clear measures and practices to ensure guest safety and protect our historic property

Check-in guests with advanced reservations, sell walk-in tour tickets, memberships, and process other transactions in a fast-paced environment

Answer Foundation’s main phone line and reply to guest email inquiries. Respond to inquiries regarding exhibitions, programs, events, and general guest information. Route calls as necessary

Adapt communication to suit visitors' diverse levels of understanding and engagement

Demonstrate excellent oral communication and presentation skills

Focus on guest satisfaction by effectively conveying information and addressing questions

Provide informative and accurate answers to visitor inquiries

Maintain up-to-date knowledge of walking tours, relevant facts, object information, and stories related to the history of Taliesin, Taliesin West, Organic Architecture, and Frank Lloyd Wright

Deliver outstanding customer service, ensure visitor safety, and communicate clear safety measures and practices to maintain group control and minimize potential damage to our historic property

Interact with guests, employees, and volunteers in a friendly and professional manner

Participate in “Ask Me Stations” hosting positions for special events, public events, and private events as scheduled

Facilitate the individual set up of the audio tour experience for each guest

Serve as an information resource for guests and members during the audio tour experience

Effectively communicate information to all visitors

Interact with guests, employees, and volunteers in a friendly and professional manner

Adhere to departmental policies and procedures, Employee Handbook, and follow safety procedures

Consistently perform job duties to a high standard with accuracy

Qualification

Customer service experienceCommunication skillsPublic speakingTechnology proficiencyMultitasking abilitiesFrank Lloyd WrightProblem-solving skillsInterpersonal skills

Required

High school diploma or equivalent

Minimum 6 months' related experience in customer service industry

Strong communication skills

Effective multitasking abilities

Proven problem-solving and interpersonal skills, including working, and communicating with diverse teams and audiences (adults, children, staff, the public, and volunteers)

Ability to work well under pressure, meet deadlines, and adapt to changing environments

Ability to understand and follow written and verbal instructions

Ability to stand for extended periods and navigate desert weather and terrain

Commitment to working up to 25 hours per week, including during high visitation periods (February-April), with flexibility in scheduling and daily duties. Available for weekend and holiday shifts

Preferred

Academic and/or professional background in one or more of the following: Communications (including Public Speaking), Museum Studies, Customer/Visitor Services, History, Art History, General Education, or related disciplines

1+ years of customer service experience

1+ years of public speaking experience

1+ years of retail or call center experience

Demonstrated proficiency with technology, including hardware and software such as computers, iPads, MP3 players, smartphones, and handheld devices

Familiarity with technology including Microsoft Office Suite and Altru, or the ability to learn the software during training

Familiarity with Frank Lloyd Wright and his architectural principles