Technical Support Engineer (L3) jobs in United States
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Check Point Software · 1 day ago

Technical Support Engineer (L3)

positionIrving, TX
timeFull-time
remoteOnsite
seniorityMid Level

Check Point Software is a leading vendor in Cyber Security, dedicated to addressing sophisticated threats and attacks. The Technical Support Engineer (L3) will monitor and manage service requests, ensure proper troubleshooting, and interface with development teams for necessary programmatic changes.

Cyber SecurityHardwareIT ManagementNetwork SecuritySoftware
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Responsibilities

Assist in reproducing issues and work with internal teams to provide resolutions / knowledge transfers
Assist with managing customer expectations and resolution of technical issues in a timely manner
Provides necessary support to the Service Managers for high profile technical escalations
Develops, maintains and teaches troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies
Minimum 3 days onsite

Qualification

Check Point productsNetwork technologiesCloud systemsScripting/programmingCyber security conceptsSystem administrationTroubleshooting toolsDevice/client logsCommand line usageMac OS/Linux/Windows

Required

Experience with Check Point products required
Basic understanding of network related technologies and comfortable using troubleshooting tools (interfaces, protocols, firewall & VPN policies)
Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues
Basic understanding of cloud or virtual systems and deployment (Azure, Amazon AWS, VMware ESXi/ VSphere, Virtual box, etc.)
Understanding and ease of use of tools and file systems technologies (ext4, fat32, ntfs, lvm, NFS/SMB)
Understands concepts around cyber security, forensics, ransomware vectors. anti-virus, device live CD/USB/bios/efi boot up sequence(s)
Understanding and experience with administrative privileges, user credentials, root access, passwords, domains and technologies
Comfortable in the use of command line, PowerShell, services, processes, user land and system tasks, scripts, etc
Experience in maintenance, usage, administration and troubleshooting Mac OS, Linux, Microsoft Windows systems and Client / Server architectures
Experience collecting and analyzing device/client logs or integration with third party tools
Must be eligible to work in country of residence without sponsorship from an employer now or in the future

Preferred

BS/MS in a computer related field preferred
Scripting / Programming experience preferred: Bash, Python, Perl, PHP, SQL

Company

Check Point Software

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Glassdoor3.7
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Check Point Software Technologies Ltd.
dateFounded in 1993
location
Redwood City, California, USA
people-size5001-10000 employees
web-link
http://www.checkpoint.com

Funding

Current Stage
Public Company
Total Funding
$1.75B
2025-12-03Post Ipo Debt· $1.75B
2014-01-01Post Ipo Equity
1996-06-28IPO

Leadership Team

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Nadav Zafrir
Chief Executive Officer
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Jonathan Zanger
Chief Technology Officer
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Recent News

PR Newswire
Apono and Check Point Software Launch Real-Time Zero Trust Access Integration for SASE Environments
2026-01-06
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CRN
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2025-12-18
Company data provided by crunchbase