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ABM Industries · 1 day ago

Account Director, Data Center Operations

Dallas, TX, United States

Full-time

Hybrid

Director/Executive

15+ years exp

ABM Industries is one of the world’s largest providers of integrated facility solutions, and they are seeking an Account Director to lead a national critical facility maintenance program supporting a data center client. This role involves overseeing operations, ensuring compliance, managing budgets, and fostering client relationships to drive operational excellence and customer satisfaction.

Facilities Support ServicesFacility ManagementJanitorial Service

Responsibilities

Serve as the primary relationship manager for key data center client(s), and their end users where appropriate, ensuring alignment with business objectives

Ensure client satisfaction across all projects, financial, schedule, and KPI metrics

Utilize feedback from client business reviews to refine methodologies

Lead innovation and adoption programs for emerging technologies in the mission critical infrastructure space

Ensure compliance with all Change Control, SOPs, MOPs and other client and ABM required processes and procedures

Review and enhance QA/QC processes to improve consistently delivery and reduce client risk

Manage regimented site mobilization plans and standards to ensure rapid service delivery

Create focus on asset life cycle management to drive proactive capital planning and enable a multi-year risk abatement plan

Serve as executive sponsor on key project opportunities to develop a programmatic approach to minimize client impact

Work with cross-functional teams to meet project timelines, budgets, and compliance standards

Drive a “Zero Harm” safety culture, ensuring compliance with OSHA, EPA, NFPA, and industry-specific safety standards

Implement ESG (Environmental, Social, and Governance) initiatives, focusing on energy management, waste reduction, and sustainability

Lead audits and risk assessments to ensure operational compliance and reduce environmental impact

Manage P&L, budgeting, and financial forecasting to optimize cost-effectiveness and ensure contract profitability

Oversee service partner and supplier contracts and service agreements, ensuring performance-based KPIs and SLAs are met

Utilize data analytics and technology-driven insights to enhance operational efficiencies

Provide strategic oversight of the client’s critical physical infrastructure, ensuring all operations are executed with precision and minimal disruption to mission critical environments

Lead and develop a high-performing team, including directors and senior managers, fostering accountability, collaboration, and operational excellence

Oversee workforce planning, scheduling, and resource allocation to ensure consistent service delivery across all sites

Set priorities, delegate responsibilities, and monitor team performance to meet quality standards and service timelines

Serve as the single point of contact for facility-related matters requiring coordination across staffing, budgeting, and project execution

Monitor training compliance and audit readiness, ensuring all team members meet internal and regulatory standards

Leverage operational data to identify trends, drive continuous improvement, and support strategic decision-making

Promote a customer-first culture through proactive service recovery and retention strategies

Identify and implement opportunities for operational and financial optimization across the portfolio

Qualification

Data center operationsFacility managementFinancial managementProject managementOSHA regulationsCMMS platformsBuilding automationTechnical maintenanceCustomer satisfaction focusOperational improvementSustainability initiativesRisk assessmentCommunication skillsTeam leadershipNegotiation skills

Required

Bachelor's degree in engineering strongly preferred or equivalent experience

15+ years of relevant facility management experience, with 10+ years in mission critical operations

5+ years in a senior management role with direct oversight of large teams

Proven experience managing data center operations, including change control, emergency response, project management, and capital planning

Strong understanding of OSHA safety regulations

Experience managing a wide array of services including technical maintenance, utility systems, fire/life safety, cleaning, EV charging, janitorial, and workplace services

Strong understanding of technical systems: HVAC, electrical, fire/life safety, utility systems, and building automation

Experience with CMMS platforms (e.g., Maximo)

Proficiency with Building Automation, control, and monitoring systems

Proficiency with Microsoft Office Suite

Demonstrated ability to lead multifunctional teams and negotiate with labor unions

Strong written and verbal communication skills, including executive-level stakeholder engagement

Proven track record of cost savings and operational improvements

Experience in the data center industry is required