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SymphonyAI · 1 day ago

Customer Engagement Analyst

Atlanta, GA

Full-time

Onsite

Senior Level

5+ years exp

SymphonyAI Retail is seeking a Customer Engagement Analyst to join their team, working with innovative solutions for top-tier retailer customers. The role involves executing project work, providing technical expertise, and engaging with customers to deliver actionable insights using the 1010data platform.

Artificial Intelligence (AI)Consumer GoodsFinancial ServicesIndustrial ManufacturingInformation TechnologyMachine LearningMedia and EntertainmentRetailSoftware

H1B Sponsor Likely

Responsibilities

Execute project and task-based work with minimal supervision, building enhancements and solutions as defined by customers or project sponsors

Identify and address complex business problems with analytics, designing applications, data transformations, and reports that leverage the 1010data platform

Propose alternative approaches to problem-solving and consult with senior staff to ensure optimal, sustainable deliverables

Assist customers in analyzing large datasets to deliver actionable industry insights

Resolve complex technical questions escalated from Support, taking initiative to solve root causes of customer inquiries

Train and enable customers to effectively utilize 1010data for their analytic needs

Inspire confidence through deep platform knowledge and clear, polished communication

Act as customer advocate and liaison to internal teams, collaborating with developers to design effective solutions

Confidently lead customer calls and manage customer expectations with sophisticated business judgment

Teach and mentor new Platform Analysts, sharing expertise and best practices of the team

Qualification

Data analysisAPI integrationSQLPythonData visualizationTechnical problem-solvingClient-facing experienceCommunication skillsMentorship

Required

Bachelor's Degree in Business, Analytics, Information Systems, Computer Science/Engineering, Data Science or a related field is required

5-7 years of experience in technical platform analysis or similar role

Strong prior experience working with and leveraging large data sets (>1 billion rows) for retailers and CPGs

Strong technical problem-solving and solution design capabilities

Proficient in API integration and SDK implementations

Working knowledge of Python, SQL, and data visualization tools

Demonstrated experience in client-facing roles

Ability to develop productive and professional client relationships

Persuasive and clear oral and written communication skills

Proven ability to lead technical training sessions and workshops

Self-motivated with demonstrated drive and initiative in a fast-paced, deadline-oriented environment

Detail and quality oriented with strong organizational skills

Preferred

Experience with additional programming languages not required, but definitely a bonus!

Company

SymphonyAI

Glassdoor3.8

SymphonyAI is an enterprise AI company focused on delivering AI solutions for vertical sectors

Founded in 2017

Palo Alto, California, USA

1001-5000 employees

http://www.symphonyai.com

H1B Sponsorship

SymphonyAI has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)