2nd Swing Golf · 2 days ago
Online Support Associate - Seasonal
Minneapolis, Minnesota, United States
Full-time
Onsite
Entry Level
$18/hr - $24/hr
1+ years exp2nd Swing Golf is a customer-centric golf retail company that values its employees and promotes a positive work culture. The Online Support Associate will provide excellent customer service to golfers, manage inquiries through various communication channels, and support the overall mission of Best-in-Class Service.
ApparelFashionFitnessRetailSports
Responsibilities
Achieve a high level of golfer engagement and satisfaction through all touch points
Communicate and manage queue of golfers via phone, email and chat
Work with manufacturers to confirm warranty inquiries
Track and locate golf equipment
Educate promotional trade-ins to golfers
Reattribute inventory
Engage in continuous training around product and equipment
Contribute to team effort by accomplishing related tasks as needed
Qualification
Required
1 year of customer service, sales or call-center experience
Basic understanding and willingness to learn about golf equipment
Preferred
Familiarity with: NetSuite, Microsoft365, UKG, Counterpoint, Braintree, Affirm, PayPal
eCommerce experience
Excellent communication and problem solving skills
Personable, energetic, and professional with a passion for the game of golf
Company
2nd Swing Golf
2nd Swing Golf is a retail company offering golf apparel, shoes, and equipments.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
S
Simon Kallal
Founder and CEO
Recent News
Company data provided by crunchbase