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MasterCorp, Inc. · 1 week ago

Associate Relations Specialist

Virginia, United States

Full-time

Hybrid

Mid Level

3+ years exp

MasterCorp, Inc. is a leader in the hospitality industry providing exceptional service and innovative solutions. The Associate Relations Specialist will support employee relations, assist with labor relations, and manage investigations and complaints, ensuring compliance with policies and laws.

Health CareHome ServicesHousekeeping ServiceLaundry and Dry-cleaningService Industry

Responsibilities

Handle routine labor relations and human resource inquiries related to policies, procedures, and bargaining agreements; refer complex matters to appropriate SMEs and other management staff

Provide information to associates, supervisors and leaders relating to policy and employment law

Advise and train others in best associate relations practices

Supports Human Resources partners in investigating matters and/or transitioning medium to high risk employee matters to the appropriate party

Monitor and manage hotline responses, investigate and/or assign based upon the level of complexity

Conduct initial interviews and gather information for associate relations matters such as harassment allegations, work complaints, or other conduct or performance concerns. Conduct investigations, partner with leaders and/or elevate to appropriate staff to ensure investigations are timely and thorough

Investigate concerns received, properly document findings, make determinations as required and/or escalate concerns when appropriate to leadership

Assist with recordkeeping related to hiring, termination, leave, transfer, and promotion particularly as related to Equal Employment Opportunity (EEO), affirmative action, and diversity initiatives

Collect information and data to assess cost and policy implications of negotiations and disputes. This may include partnering with HR functions to assist in gathering information for proposals, pay scales and wages, benefits, working conditions, and other mitigating circumstances

Conduct surveys, interviews, and other research related to human resource policies, compensation, and other labor negotiations; collects information and reports results to Associate Relations Senior Manager

Maintain knowledge and understanding of employment laws and regulations related to EEO, affirmative action, collective bargaining, unions, labor relations, and human resources

Assist with preparation of plans, policies, documents, and reports including EEO-1

Assist with preparation of documents and records required for contract negotiations, meetings, and negotiations with employee and labor organizations

Qualification

Human Resources experienceBilingual (English/Spanish)Employment law knowledgeConflict resolutionMicrosoft Office SuiteAnalytical skillsInterpersonal skillsTime management

Required

Bi-lingual in Spanish

Associate's degree in Human Resources, Labor Relations, Business, Accounting, or related field or equivalent combination of education and work experience

At least 3 years of Human Resources experience required with direct experience in employee relations preferred

Excellent verbal and written communication skills (English and Spanish required)

Excellent interpersonal and conflict resolution skills

Ability to interact at all levels

Excellent time management skills with the proven ability to meet deadlines

Strong analytical and problem-solving skills

Working knowledge of employment laws, regulations, and guidelines related to HR and contract negotiations

Proficient with Microsoft Office Suite or related software as well as case management systems

Frequent travel – on average 50% of travel on a monthly basis