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Audacy, Inc. · 1 week ago

Client Success Strategist

Denver, CO

Full-time

Onsite

Entry, Mid Level

$56K/yr - $65K/yr

2+ years exp

Audacy is a leading multi-platform audio content and entertainment company seeking a Client Success Strategist to collaborate with Account Executives in developing new business and ensuring post-sale execution. The role involves overseeing campaign delivery, acting as the main client contact, and ensuring that campaign expectations and contractual obligations are met.

Responsibilities

Create media plans/presentations and help shepherd deals from pre-sale to close

Lead conversations with internal creative and execution teams to client expectations and deadlines are met

Provide best-in-class “white glove” client service to advertisers through great communication and properly setting expectations

Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales and internal execution teams

Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly

Digest and articulately relay feedback and expectations to client and internal teams

Proactively troubleshoot internal and external campaign concerns and work to seek out solutions that cater to both the client expectations as well as Audacy’s best practices

Confidently forecast the launch of a campaign and communicate any risk to revenue to internal teams

Partner closely with Project Manager on internal operations to gain internal approvals and develop timelines

Partner closely with Project Managers & internal operation teams to monitor media implementation, pacing, and performance to ensure we deliver the campaign in-full

Present campaign performance reports including delivery, optimizations, insights, and program recommendations including mid-campaign and wrap reports

Qualification

Digital advertising strategyClient-facing experienceMedia planningExceptional communicationMicrosoft Office SuitePublic speakingSolution-orientedStrategic thinking

Required

Minimum 2 years working with a media company, digital agency, or integrated media sales position in a client-facing role

Understanding of digital advertising strategy and measurement

Strategic thinker and solution-oriented with proactive attitude

Public speaking skills and ability to lead a room

A background working with and leading communication with internal teams

Enjoy and thrive in a fast-paced, deadline-oriented environment with the ability to maintain composure under pressure

Exceptional communication and writing skills

Proficient in Microsoft Office Suite

A valid driver's license, satisfactory completion of a motor vehicle record check. If the position requires use of the applicant's own vehicle, proof of insurance is required