Total Quality Logistics · 2 weeks ago
Logistics Support Supervisor
Cincinnati, OH
Full-time
Onsite
Entry, Mid Level
1+ years expTotal Quality Logistics is a leading logistics company, and they are seeking a Logistics Support Supervisor to oversee the operational execution of their after-hours service center. The role involves analyzing performance data, coaching team leads, and ensuring high service levels and process accuracy.
Freight ServiceLogisticsTransportation
No H1B
Responsibilities
Lead the operational performance of your shift, monitoring queue activity like inbound, outbound and digital workflows and making real-time adjustments to meet service level goals
Coach and develop team leads and future leaders, ensuring they drive accountability, performance standards, and skill growth for their teams
Review performance metrics like QA accuracy, productivity, service levels and abandon rate and implement actions to improve quality, efficiency and carrier experience
Resolve escalated service issues quickly and accurately using data and SOPs to prevent repeat issues and improve process reliability
Ensure all system actions, documentation, and EDI/website updates are completed correctly and on time, maintaining high accuracy standards for customers and carriers
Partner cross-functionally with Sales, Quality, Training and Leadership to resolve operational issues, improve workflows and standardize best practices
Conduct performance reviews, coaching conversations, corrective actions and recognition in alignment with departmental standards
Identify trends and recommend process improvements, contributing to more scalable and consistent operational support
Support recruiting efforts by referring strong candidates and helping develop a successful onboarding experience
Qualification
Required
1+ year of leadership experience in a fast-paced customer service industry
Ability to work 5pm - 1am
Excellent management and leadership skills and a superior work ethic
Ability to prioritize requests and handle changing priorities seamlessly
High level of professionalism working with many levels of the organization
Good telephone and communication skills with strength in providing excellent customer service
Excellent organizational skills with keen attention to detail
Ability to work independently with a nationwide team
Benefits
Health, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Company
Total Quality Logistics
The logistics industry is a $500 billion market.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Rob Poulos
Chief Operating Officer
Chris Brown
Chief Legal Officer
Recent News
Company data provided by crunchbase