Mogo · 1 week ago
Account Manager, Collections
United States
Full-time
Remote
Entry Level
CAD$35K/yr - CAD$37K/yr
1+ years expMogo is a company dedicated to helping Canadians achieve financial freedom. They are seeking an Account Manager, Collections who will negotiate repayment solutions for customers facing financial setbacks and work within a high-performing team to meet targets.
AppsFinanceFinancial ServicesInternet
Responsibilities
Effectively negotiate repayment solutions for customers experiencing financial setbacks while focusing on retention
Be a part of a high performing team and strive to exceed individual daily and monthly targets
Use your exceptional decision-making skills on accepting, rejecting, or offering amended payment terms and settlements – you’re a solution finder
Promptly respond to inquiries and diffuse difficult situations, turning potentially negative experiences into positive ones
Juggle multiple files simultaneously, keeping detailed and accurate records. Multitasking is a must
Fully accountable for collections related member questions or concerns – you’re totally organized and knowledgeable about policies and procedures
Monitor and resolve payment related discrepancies
Act as a brand ambassador for Mogo, regularly using our suite of products, sharing the brand with friends and family, and providing feedback to the team for improvements
Qualification
Required
To be mission driven, self-motivated
To maintain focus and ruthlessly prioritize your core job responsibilities
At least 1+ years of experience working in collections/AR, first or third party
Comfortable using MS Office (Word, Chat GPT, Outlook, and Excel), as well as Windows operating systems
Excellent verbal & written communication skills (you're incredibly persuasive!)
Strong negotiation and conflict resolution skills
Committed to going above and beyond to find solutions for customers
Passionate about personal finance and helping people make positive financial decisions
Reliable internet and ability to work from home (we provide computer, monitor, phone etc.)
Preferred
Experience working in a high volume, performance driven (KPI/Target based) contact centre is plus!
Benefits
Comprehensive Health and Wellness - Access medical, dental, and vision coverage plus a Health Spending Account
Stock Options - Have a stake in the company's success through stock options
Flex Vacation - Benefit from paid time off, including vacation days, holidays, and personal days
Wellbeing Programs - Access counselling services, mental health support, and additional wellness resources
Company
Mogo
Mogo Inc. is now Orion Digital. Please visit our rebranded LinkedIn profile via this page's website link.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$315.31MKey Investors
Fortress Investment Group
2021-12-09Post Ipo Equity· $27.5M
2021-02-22Post Ipo Equity· $49.7M
2020-06-05Post Ipo Equity· $0.4M
Leadership Team
D
David Marshall Feller
Founder & CEO
Gregory Dean Feller
President
Recent News
2026-01-11
2025-10-23
Company data provided by crunchbase