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KW PROPERTY MANAGEMENT AND CONSULTING · 1 day ago

Front Desk Agent - Paseo (Seasonal)

Ft. Myers, Florida, United States

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

KW Property Management and Consulting is a company focused on providing luxury living experiences. They are seeking a Front Desk Agent to greet guests, manage concierge services, and ensure a high level of customer satisfaction in a residential community.

ConsultingReal Estate

Responsibilities

Greet all guests as they enter the community, conveying a positive attitude, passion, and pride in your work

Interact with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner

Conduct all concierge services for the association as an ambassador of Paseo- with integrity and in a professional manner

Establish relationships with local merchants and service providers

Communicate residents and guests concerns to management promptly. Perform all services using KWPM standard operating procedures

Maintain a clean and organized working environment- the concierge provides the first impression of all guests and residents of the Association

Make reservations for dining as well as events ensuring that all necessary information is recorded properly

Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events

Arrange for special requests for residents upon their request to include tickets to member events, golf outings, tours, calendar and movie information, new member/guest orientation, and any other services that would accommodate the resident's needs

Manage the lost and found items by maintaining a log to track the items received

Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom

Prepare weekly activity reports as required and submit to management

Review calendar of events, daily updates, function sheets, and hours of operation daily in order to answer questions intelligently and to help direct members

Performs other duties as required by the Association and management