Addison Group · 1 day ago
Senior Manager, Applications & Vendor Management
Chicago, IL
Contract
Hybrid
Senior Level, Lead/Staff
$70/hr - $80/hr
8+ years expAddison Group is partnering with a financial services organization to hire a Senior Manager of Applications & Vendor Management. This role is critical in ensuring system reliability, vendor accountability, and operational continuity by overseeing enterprise applications and managing vendor relationships.
Information TechnologyRecruitingStaffing Agency
Responsibilities
Oversee the operational health and reliability of enterprise applications supporting the business
Manage production support activities, including issue intake, triage, escalation, and resolution
Ensure application uptime, performance monitoring, and incident response processes are followed
Act as the escalation point for system disruptions and user-impacting issues
Maintain accurate documentation including incident logs, procedures, and support playbooks
Serve as the primary liaison between the business and external technology vendors
Monitor vendor performance, service levels, and issue resolution effectiveness
Lead vendor escalations and ensure accountability for outcomes
Coordinate troubleshooting efforts through vendors rather than performing direct technical fixes
Support vendor onboarding, renewals, and ongoing service reviews
Support application operations in alignment with regulatory and compliance requirements
Partner with vendors to ensure audit readiness, control documentation, and security standards
Assist with internal and external audits by coordinating responses and evidence
Help ensure systems meet financial services governance expectations
Work with vendors to support disaster recovery and business continuity planning
Participate in continuity testing and validation activities
Identify and mitigate operational risks related to vendor dependencies
Contribute to the development of support processes, service standards, and operating procedures
Define and track service metrics, KPIs, and vendor performance indicators
Provide updates and reporting to leadership and governance stakeholders
Support continuous improvement initiatives across application support and vendor engagement
Qualification
Required
8–12+ years of experience in IT operations, application support, or production support roles
Background in financial services (banking, credit unions, broker-dealers, or similar)
Proven experience managing third-party technology vendors
Familiarity with regulated environments, audits, and compliance requirements
Strong understanding of enterprise applications from an operational standpoint
Experience with IT service management practices (ITIL or similar)
Strong communication, documentation, and stakeholder management skills
Comfortable working in ticket-driven, vendor-led support models
Bachelor's degree in Information Technology, Business Administration, or a related field required
Preferred
Advanced degree is a plus
Benefits
Medical
Dental
Vision
401(k)
Company
Addison Group
Addison Group specializes in filling company’s contract, contract-to-hire, or direct hire positions with professional candidates.
1001-5000 employees
H1B Sponsorship
Addison Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Odyssey Investment Partners
2022-01-04Acquired
2016-12-19Private Equity
Leadership Team
Thomas B. Moran
CEO
Recent News
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