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Outset · 1 week ago

Sr. Manager - Revenue Operations

San Francisco

Full-time

Onsite

Mid, Senior Level

$170K/yr - $190K/yr

4+ years exp

Outset is a company that has invented a better way to do research through AI-powered user interviews, serving global brands like Hubspot and Microsoft. They are seeking a Sr. Manager of Revenue Operations to build the operational backbone of their go-to-market organization, partnering with Sales, Marketing, and Customer Success to design scalable processes and ensure data-driven decision-making.

Artificial Intelligence (AI)Consumer ResearchSoftware

Responsibilities

Serve as the connective tissue across GTM teams (Sales, Marketing, CS) to drive process alignment and efficiency

Own CRM administration and ensure data cleanliness, reporting accuracy, and automation efficiency

Design and optimize end-to-end customer lifecycle workflows, including lead routing, stage progression, handoffs, and SLAs between Marketing, Sales, and Customer Success

Drive adoption of GTM processes through enablement, documentation, and ongoing stakeholder collaboration

Build dashboards and metrics that track funnel performance, conversion, and customer health

Support forecasting and pipeline management to enable accurate go-to-market planning

Partner with leadership to design incentive structures, territory models, and target setting

Evaluate and implement GTM tools for lead scoring, attribution, and lifecycle management

Conduct ad hoc analysis to inform resource allocation and growth strategy

Qualification

Revenue OperationsSales OperationsGTM AnalyticsHubspotSalesforceBI/reporting toolsSpreadsheet analysisSaaS metricsGTM funnelsCommunicatorBias toward actionCertified Salesforce AdminAdaptability