Assistant Branch Manager jobs in United States
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Austin Telco Federal Credit Union ยท 1 day ago

Assistant Branch Manager

positionMarble Falls,TX,US
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Austin Telco Federal Credit Union is looking for a people-first Assistant Branch Manager who loves coaching teams, solving problems, and creating exceptional member experiences. The role involves leading branch operations, coaching staff, and ensuring exceptional service delivery to members.

Financial Services

Responsibilities

Support daily branch operations and lead the teller team
Deliver friendly, accurate service to members in person and by phone
Open new accounts and assist with loans, IRAs, HSAs, CDs, and business accounts
Serve as acting Branch Manager when needed
Open and close the branch and oversee daily operations
Maintain and balance cash drawers, vaults, ATMs, and branch cash controls
Support fraud/dispute processes, stop-payments, and card services
Assist with audits, cash ordering, and regulatory compliance
Support mobile deposits and online account services
Provide coverage and leadership support at nearby branch locations as needed to ensure consistent service and staffing across the region
Lead, coach, and motivate branch staff to deliver exceptional member experiences
Assign and direct daily work, monitor performance, and provide feedback
Support conflict resolution and professional development
Foster a positive, accountable, member-focused culture
Build strong member relationships and promote financial literacy
Participate in community outreach and represent Austin Telco with professionalism

Qualification

Supervisory experienceBranch operations managementCash handling proceduresCommunication skillsProblem-solving skillsCommunity engagementTeam leadership

Required

High school diploma or GED
2+ years of supervisory experience in a credit union or bank
Strong communication and problem-solving skills
Ability to lead a team and manage branch operations independently
Familiarity with cash handling, security procedures, and fraud processes
Reliable attendance and flexibility for occasional after-hours needs
Willingness to travel to other branches to support staffing and service needs
Good credit standing (verified prior to hire)
Successful background check and drug screening upon offer

Benefits

Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.
Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
401(k) with company match and a pension plan to support long-term financial goals.
Volunteer opportunities and credit union-sponsored events.

Company

Austin Telco Federal Credit Union

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Austin Telco Federal Credit Union is a strong and safe financial institution provides financial services.
dateFounded in 1941
location
Austin, Texas, USA
people-size201-500 employees
web-link
http://www.atfcu.org

Funding

Current Stage
Growth Stage

Leadership Team

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Robert Hernandez
President/CEO
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Recent News

American Banker
Austin Telco FCU promotes chief financial officer to CEO
2022-07-28
CUInsight
Austin Telco Federal Credit Union announces retirement of Chief Executive Officer, James Poplin
2022-05-26
Business Journals
Austin Telco seeks a new CEO
2022-05-24
Company data provided by crunchbase