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Live Nation Entertainment · 1 day ago

Experience Manager- Allianz Amphitheater

Richmond, VA

Part-time

Onsite

Entry, Mid Level

1+ years exp

Live Nation Entertainment is the world’s leading live entertainment company, and they are seeking an Employee & Guest Experience Manager for the Allianz Amphitheater. The role involves administering initiatives that support employee engagement and recognition programs, as well as enhancing guest service-related initiatives.

ConcertsEvent PromotionEventsMedia and EntertainmentTicketing

Responsibilities

Plan, coordinate, and implement processes and activities, including newsletters, day-of-show information sheets, and other communication tools associated with employee engagement and guest service

Manage the upkeep and vibe of the employee break area, incorporating show-day elements of care that elevate the work experience and remove hassles

Plan and facilitate ongoing employee appreciation efforts and events

Administrator of the employee recognition program, facilitating creative approaches to individual and group recognition

Will be the venue’s culture leader by looking for ways to recognize small and big service wins by your staff and create a 'ONE-CREW' mentality

Venue leader for the service-focused, employee training system(s)

Help facilitate, in collaboration with other venue leaders, large-scale on-site venue staff training

Work with Department Managers and Supervisors to ensure the venue’s service standards of Safety, Care, Encore, and Efficiency are being communicated at pre-event meetings, demonstrated throughout the show, and incorporated at the end of each night

Develop creative and fan-focused initiatives for service recovery, surprise and delights, and guest milestones

Responsible for completing/managing assigned day of show/post-show reports, helping manage the guest service experience platform, and analyzing other venue service reports to create action plans for service improvements and/or opportunities in partnership with the General Manager and your regional lead

Work in coordination with venue leadership to discuss budget, needs, and ongoing support

Identify and seek opportunities to remove event day hassles for both fans and employees

May be asked to manage implementation and maintenance of other guest-facing or employee based on-site programs

Frequent meetings with core venue team, attend bi-weekly calls with your Fan & Artist Services Regional leader and fellow venue experience managers, as well as have frequent one-on-ones with those regional leads

Qualification

Employee EngagementGuest Experience ManagementTraining & CoachingMicrosoft Office SuiteProblem-SolvingPublic SpeakingCollaborationCreativity

Required

A natural interest in helping others and a heart for service

A passion for delivering engaging and memorable fan experiences

Must be able to maintain composure and organization in an often hectic and loud environment

Be flexible and approach the job with a one team mentality no matter the task

Proficient computer skills required including the ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and CANVA

A positive outlook, strong communication skills including public speaking or meeting facilitation skills and the ability to engage others

Strong problem-solving skills and demonstrated experience finding creative, yet viable solutions

1-3 years' plus of work experience in a comparable role

Position requires constant physical activity such as walking, climbing stairs, lifting, and carrying equipment

Must be able to lift 30 lbs. using proper lifting techniques

Benefits

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Company

Live Nation Entertainment

Glassdoor4.0

Live Nation Entertainment is a producer, promoter, and seller of live concert tickets for artists and fans. It is a sub-organization of Priority Records.

Founded in 1996

Beverly Hills, California, USA

10001+ employees