WeDriveU ยท 1 day ago
Customer Service Representative
301 E Belt Blvd, Richmond, VA 23224, USA
Full-time
Onsite
New Grad, Entry Level
$18.44/hr - $18.44/hrWeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. The Customer Service Representative is a key part of the Customer Service team, responsible for providing a world-class customer experience and resolving service issues via various communication channels.
Facilities Support ServicesLast Mile TransportationProfessional ServicesRide SharingSustainabilityTransportation
Responsibilities
Responsible for acting as a liaison between the customer and the company
Provide a world class customer experience to both internal and external customers via phone/email/chat
Assist customers with service requests, changes, cancelation, and other queries
Resolve customer service issues via phone/email/chat
Capture detailed customer charter requests and provide an accurate quotation
Follow-up with leads via phone/email/chat
Assist customers with single call issue resolution
Ensure personal revenue goals and objectives are exceeded
Directly contribute to department revenue goal attainment
Other duties as assigned
Qualification
Required
High School graduate or equivalent
Customer service experience in a contact/call center environment required
Excellent oral communication skills to respond and present professionally to callers and visitors
Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources
Strong interpersonal skills and excellent written and oral communication skills required
Critical thinking and problem-solving skills are also required
Excellent oral and written communication skills with excellent interpersonal skills
Computer literacy, preferably in word processing and spreadsheets
Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
Preferred
Prior logistics/charter sales experience
Transportation industry experience
Bilingual English/Spanish
Benefits
Exceptional Medical, Dental, Vision, and Life Insurance benefits
Competitive compensation packages
401(k) with 4% employer match
Financial Wellness Tool
Commuter Benefits
Employee Assistance Program (EAP)
PTO for part-time and full-time positions
Paid holidays
Pet & Legal Insurance
On-the-job training and skills development
Internal transfer opportunities for career growth
Company
WeDriveU
WeDriveU is a leader in transportation solutions specializing in corporate, university and hospital shuttles serving 9M U.S. passengers.
Founded in 1988
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dennis Carlson
Founder and Chairman Emeritus
Recent News
2025-10-06
London Evening Standard
2025-09-10
Seattle TechFlash
2025-06-03
Company data provided by crunchbase