Acadia Insurance (a Berkley Company) ยท 1 day ago
Command Center Manager
US-DE-Wilmington
Full-time
Onsite
Senior Level
5+ years expBerkley Technology Services (BTS) is the technology arm of W. R. Berkley Corporation, a Fortune 500 commercial insurance leader. The Command Center Manager will lead a team of analysts to ensure seamless operations of enterprise data centers, focusing on incident response, system monitoring, and operational efficiency.
Commercial InsuranceInsurance
Responsibilities
Overseeing incident response, system monitoring, and SLA adherence
Leading enterprise event escalations and executive-level communications
Driving process maturity, automation, and operational efficiency
Hiring, mentoring, and developing top-tier technical talent
Collaborating with SRE and infrastructure teams to enhance monitoring and tooling
Reporting on KPIs, system availability, and customer satisfaction metrics
Qualification
Required
5+ years in a leadership role within a Data Center, NOC, or SOC
Proven success in high-pressure, high-visibility environments
Strong technical acumen and hands-on experience with tools like SolarWinds, AppDynamics, Dynatrace, DataDog, etc
Exceptional communication, project management, and analytical skills
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
Preferred
Experience with SRE principles, automation, and tooling optimization is a plus
Company
Acadia Insurance (a Berkley Company)
Acadia Insurance specializes in commercial property casualty insurance. Our company began in 1992 insuring businesses in Maine.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Simone Grimes, CPA, MBA
Chief Financial Officer
Steve Rich, CPCU
Senior Vice President & Chief Claims Officer
Recent News
2024-03-06
Coverager - Insurance news and insights
2022-06-28
Company data provided by crunchbase