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Onto Innovation · 1 day ago

Supervisor of HR Operations & Program Management

Wilmington, MA

Full-time

Onsite

Mid, Senior Level

$94K/yr - $140K/yr

5+ years exp

Onto Innovation is a leader in process control, and they are seeking a Supervisor of HR Operations & Program Management. This role is responsible for leading the HR Operations team, overseeing HR products and services, and driving operational excellence across various HR initiatives.

3D TechnologyManufacturingSemiconductor

Responsibilities

Own the HR ticketing/case management platform: oversight, queue management, workflows, knowledge base, and reporting

Manage SLAs, XLAs, and escalation paths; ensure adherence and timely resolution of cases

Serve as the first escalation point for complex or high-volume inquiries, ensuring timely resolution and stakeholder alignment

Establish quality controls and auditing practices to ensure accuracy, completeness, and consistency in case handling and knowledge articles

Implement process improvements to enhance employee experience and operational efficiency

Lead and develop a high-performing HR Operations team responsible for case management, inquiry resolution, and program support (Onboarding, Contractor Management, Immigration, Relocation)

Define team goals, capacity plans, skills roadmap and conduct regular performance reviews

Foster a culture of accountability, customer centricity, compliance, and process excellence

Lead the planning and execution of HR operational initiatives; HR Annual Cycle, including Performance cycles, engagement surveys, and compliance audits

Coordinate cross-functional teams to ensure successful execution

Partner with HR Business Partners and business leaders to understand needs and gather feedback

Communicate program objectives, progress, and outcomes clearly to stakeholders

Support to develop business cases, project charters, timelines, resource plans; communicate progress and risks to leadership and stakeholders

Apply structured methodologies (e.g., PMI/PMP, Agile where applicable) and ensure measurable outcomes

Develop and maintain standard operating procedures (SOPs)