Turner Pest Control · 3 weeks ago
IT Helpdesk Analyst - Sarasota
Sarasota,FL,US
Full-time
Onsite
Entry, Mid Level
$22/hr - $24/hrTurner Pest Control is a leading pest management company in Florida, seeking an IT Helpdesk Analyst to provide support for end users and ensure smooth IT operations. The role involves troubleshooting tech issues, managing service requests, onboarding and offboarding employees, and participating in IT projects to enhance user experience.
ConsumerCustomer Service
Responsibilities
Be the go-to support for end users, handling day-to-day IT tasks that support company technology goals
Work across security, networking, applications, and asset management, assist with onboarding and offboarding, troubleshoot issues, and take part in IT projects that make a real impact
Manage tickets via phone, email, and portal, prioritizing incidents to meet SLAs, and delivering timely solutions
Support end-user tickets across all areas of the IT environment, including Security, Networks, Applications, Asset Management, and Active Directory, with courteous, timely, and effective service
Handle service requests via phone, web portal, and email while following established processes and tools
Triage and prioritize incidents and service requests to meet defined SLAs
Participate in an on-call rotation for off-hours support during emergencies
Build positive working relationships with teammates and clients
Deliver an excellent end-user experience through clear communication and effective problem resolution
Support onboarding and offboarding activities for new and departing employees
Coordinate with managers, onboarding teams, vendors, and other stakeholders
Prepare, configure, deploy, and support IT equipment, software, and related services
Assist with training and conducting site or user assessments as needed
Qualification
Required
Customer-focused IT professional with experience providing day-to-day Help Desk support and issue resolution
Ability to support end-user tickets across all areas of the IT environment, including Security, Networks, Applications, Asset Management, and Active Directory, with courteous, timely, and effective service
Experience handling service requests via phone, web portal, and email while following established processes and tools
Strong ability to triage and prioritize incidents and service requests to meet defined SLAs
Willingness to participate in an on-call rotation for off-hours support during emergencies
Proven ability to build positive working relationships with teammates and clients
Commitment to delivering an excellent end-user experience through clear communication and effective problem resolution
Experience supporting onboarding and offboarding activities for new and departing employees
Ability to coordinate with managers, onboarding teams, vendors, and other stakeholders
Knowledge of preparing, configuring, deploying, and supporting IT equipment, software, and related services
Experience assisting with training and conducting site or user assessments as needed
Ability to travel 30% of the time
Benefits
Blue Cross Blue Shield medical PPO options
Delta Dental and Vision
Prescription drug program
Flexible Spending Accounts (FSA) for medical and childcare expenses
Health Savings Plans (HSA) available with qualified plans
Competitive hourly compensation
401(k) Savings Plan
Life insurance and short-term disability 100% company paid (with options to buy up)
Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
Enjoy stable, year-round employment with opportunities for growth
Mentorship from experienced professionals
Real-world exposure to international accounting standards
Paid training
Paid time off and eight paid holidays
Opportunities for advancement
Company
Turner Pest Control
Turner Pest Control provides pest control services.
Founded in 1971
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-03-01Acquired
Recent News
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