ofi North America (Olam Food Ingredients) · 8 hours ago
Customer Service Coordinator
Fresno, CA
Full-time
Onsite
Entry Level
$27/hr - $31/hr
1+ years expofi North America (Olam Food Ingredients) is a global leader in food & beverage ingredients, providing manufacturers with products that delight consumers. The Customer Service Coordinator will manage customer orders, facilitate inquiries and complaints, and develop relationships with customers and vendors while ensuring data integrity and compliance with company policies.
Food & Beverages
Responsibilities
Manage customer orders throughout the “Order to Cash” process utilizing SAP ERP system
Manage customer adherence to contracted pull rates and annual volumes to ensure contracts are fulfilled
Enter and/or assist with customer sample and technical document requests
Compile periodic/standard reports for internal and external customers. including but not limited to; open/pending orders, position reports (orders/needs & longs), and month end close reports
Post sales invoices (billing), debit and credit notes
Process deductions and claims, coordinate and expedite the collection or clearing of these deductions
Facilitate the execution of required international shipping documents, letters of credit, etc
Serve as the primary point of contact for customer inquiries related to orders, deliveries, pricing, and product information
Direct interaction with customers to include periodic meetings and site visits where travel could be required
Assist in creating and maintaining business processes and best practices
Handle customer complaints and resolve issues professionally, escalating when necessary
Required to multi-task with attention to detail and switch gears quickly
Partner with the production, shipping, and the warehouse teams to ensure products are produced timely and shipped to meet customer needs
Ensure compliance with OFI policies, food safety standards, and quality procedures
Support continuous improvement initiatives to enhance customer experience
Liaise with the Olam Global Business Services (OGBS) team to handle issues and resolve exceptions
Perform other duties as assigned
Qualification
Required
High School Diploma is required
One (1) year of logistics/customer support experience is required
ERP system experience is required; SAP is preferred
Strong practical accounting, analytical and organizational skills are required
Proficiency in Microsoft Office products including Excel, Outlook, and Word is required
Strong communication skills, both verbal and written, are required
Ability to work independently as well as with a team is required
Capacity to multi-task and switch between tasks fluidly while setting and adhering to deadlines is required
Must be able to solve problems and handle multiple tasks effectively
Preferred
A bachelor's degree is preferred
Experience with a trading company is preferred
Knowledge of industry practices, terminology, and settlement process is preferred
Experience in food ingredients, agriculture, manufacturing, or FMCG industries preferred
Knowledge of logistics, export/import processes, or demand planning preferred
Ability to work with global customers and cross-functional teams preferred
Multilingual skills are a plus
Company
ofi North America (Olam Food Ingredients)
Welcome to ofi, where our purpose is to be the change for good food and a healthy future.
10001+ employees
H1B Sponsorship
ofi North America (Olam Food Ingredients) has a track record of offering H1B sponsorships. Please note that this does not
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2025 (13)
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2022 (5)
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Funding
Current Stage
Late StageCompany data provided by crunchbase