Idaho Youth Ranch · 1 day ago
Information Systems Sr Support Engineer
Caldwell,ID,US
Full-time
Onsite
Senior Level
5+ years expIdaho Youth Ranch is one of the oldest non-profit agencies in the state of Idaho, dedicated to providing accessible programs and services for youth. As a Sr. Support Engineer, you will support the agency's day-to-day operations and help nurture hope, healing, and resilience in Idaho’s youth by providing technical support and maintaining IT systems.
ConsultingNon ProfitSocial
Responsibilities
Provide technical support to all employees by assisting call-ins, email or live chat
Installs and configures computer hardware equipment and software programs
Monitors helpdesk ticket system, network and server health and performance
Cover on-call, remote support on evenings and weekends, shared rotationally with other IT staff
Qualification
Required
Bachelor's degree or related experience and specific certification in their field of expertise
5 years experience working in help desk support
In-depth knowledge of a variety of IT systems, and applications to include Microsoft Active Directory, Microsoft Entra ID, Microsoft 365 admin center
Hands-on experience with troubleshooting and repairing complex IT issues
Preferred
Comp TIA A+, Comp TIA Network+ and Comp TIA Security+, or equivalent
Benefits
Affordable medical and dental care
Other voluntary benefits offerings
401(k) match
Paid time off
Employee discount on purchases at our thrift stores
Working in a caring and compassionate environment
Company
Idaho Youth Ranch
Idaho Youth Ranch is an organization that offers residential youth services, family counseling, job training & volunteer opportunities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Curtis
CEO
Liz Sheahan
Chief Development Officer
Recent News
Idaho Business Review
2024-12-04
Company data provided by crunchbase