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Gen · 1 day ago

GTM, Community & Social Associate

Mountain View, CA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Gen is a fast-growing company seeking a high-potential GTM, Community & Social Associate to drive community engagement and social media execution. The role focuses on building community presence, capturing user feedback, and supporting creator operations to fuel growth.

Cyber SecurityDigital MediaInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Be a daily presence in Neo’s communities (Discord/Reddit and other channels as we expand)

Welcome new members, answer questions, escalate issues, and keep the vibe positive and helpful

Post prompts, polls, and updates that drive engagement and learning

Capture user feedback/pain points and summarize themes weekly into clear, actionable insights

Support community activations (feedback drives, AMAs, creator spotlights, “what’s new” drops)

Help run Neo’s day-to-day social cadence across platforms (e.g., X, TikTok/Shorts repurposing, LinkedIn—depending on where we focus)

Turn product updates, learnings, and creator content into short, punchy posts

Repurpose creator videos into social clips and threads (with AI support), and keep an organized content calendar

Monitor replies/mentions, engage appropriately, and surface recurring questions/topics to the team

Track what resonates (formats, hooks, themes) and build a simple “what works” playbook

Support creator pipeline ops: sourcing support, outreach, follow-ups, briefs, timelines, deliverables

Help package winning creator content into reusable assets for community + social + landing pages

Track performance and learnings: what content drives installs, activation, and retention signals

Assist with messaging iteration across landing pages, email, and in-product prompts

Run small experiments weekly (post formats, hooks, CTAs, referral asks) and document outcomes

Maintain lightweight dashboards/trackers (community health, social growth, creator pipeline status)

Qualification

Community managementSocial media executionAI tools proficiencyContent creationMetrics analysisJudgmentLearning loopsDiscord experienceYouTube exposurePLG familiarityHigh reliability