Sr. Risk Manager – Global Outsourcing, Amazon Customer Service jobs in United States
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Amazon · 1 day ago

Sr. Risk Manager – Global Outsourcing, Amazon Customer Service

positionSeattle, Washington, USA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$109K/yr - $185K/yr

Amazon is seeking a dynamic and experienced senior leader to spearhead their third-party governance, risk, and compliance management initiatives. This role will shape and execute strategies that protect customer trust while partnering with diverse stakeholders to maintain and improve the organization's risk posture.

Artificial Intelligence (AI)DeliveryE-CommerceRetail
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H1B Sponsor Likelynote

Responsibilities

Manage complex risk programs across multiple internal and external organizations
Provide oversight to the security operations program for first- and third-party infrastructure, own Shepherd and inspection goals for GO (Vendor InfoSec assessments, CS Compliance audits)
Inform the design of, negotiate and implement comprehensive security policies for third-party vendors
Drive continuous improvement of Amazon's and vendors' security posture through bottom-up and top-down programs
Drive technical requirements, design, and delivery planning for security initiatives; this includes audit and assessments programs as well as Amazon owned systems and tools
Lead resolution of finding disputes, events and escalations related to security and compliance; guide technical deep dives when needed
Implement data-driven risk management strategies across the global network and own key success metrics
Create and own scalable solutions for policy management, incl. exceptions, and posture tracking
Drive simplification and automation initiatives to streamline workflows, eliminate redundancies, and scale risk management capabilities across the global network

Qualification

Risk managementCompliance managementStakeholder managementAudit experienceMicrosoft OfficeProcess improvementCommunication skillsLeadershipStrategic thinking

Required

Bachelor's degree or equivalent
Experience in compliance, audit or risk management
Knowledge of Microsoft Office products and applications at an advanced level
Experience in the contact center or business process outsourcing industry

Preferred

Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
Master's degree or equivalent

Benefits

Equity
Sign-on payments
Medical
Financial
Other forms of compensation

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
Kleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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Company data provided by crunchbase