Peraton · 1 day ago
Desktop Support Lead
US-TX-San Antonio
Full-time
Onsite
Mid, Senior Level
$66K/yr - $106K/yr
5+ years expPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. In this role, the Desktop Support Lead will provide technical support for software, hardware, and network issues, guiding users through solutions and maintaining network records.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services
Uses automated information systems to analyze routine situations
Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action
Resolves problems or contacts more senior technical support as necessary
Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available
Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts
Maintains network diagrams and circuit records
Instructs users in the use of PCs and networks
May perform basic PC, PBX, and network software programming. Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem
Qualification
Required
HS 5-6 years of experience is required
Must be U.S citizen
Ability to obtain Department of Defense security clearance (ADP II Public Trust)
IM/IT support experience (or related relevant experience)
Must have a ComptTIA Security+ CE Certificate
Proven project management skills in setting priorities to meet project deadlines
Proven knowledge of Service Desk support environments
Preferred
Strong customer service and communications skills, both oral and written
Strong critical thinking skills that facilitate service delivery methodology innovation
Proven project management skills in setting priorities to meet project deadlines
Strong knowledge of Service Desk support environments
Strong analytical, presentation, and problem-solving skills
Experience mentoring personnel
Ability to establish a solid working relationship with customers, staff, managers and peers
Proven technical competence in the following areas: Microsoft Office Products: Word, Excel, PowerPoint and Outlook
Microsoft Visio and Project
ServiceNow relevant experience
HDI certification preferred
Be able to obtain ITIL 4 Foundations Certification
Benefits
Employees may be eligible for overtime
Shift differential
Discretionary bonus
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
2025-09-25
Company data provided by crunchbase