Heritage Home Service · 1 day ago
Trades Manager
US-MA-Worcester
Full-time
Onsite
Mid, Senior Level
$110K/yr - $130K/yrHeritage Home Service is a trusted name in HVAC, plumbing, and electrical services across Massachusetts and New Hampshire. They are seeking a dynamic Trades Manager to lead their Worcester-area team, focusing on driving KPIs and delivering exceptional customer experiences.
ElectronicsHome ServicesResidential
Responsibilities
Lead & Manage the Team: Oversee and empower HVAC technicians while cultivating a culture of accountability, excellence, and collaboration
Take Care of Customers: Ensure top‑tier service, resolve concerns quickly, and build long‑term customer relationships
Drive Exceptional Metrics: Own team KPIs and develop strategies to improve efficiency, customer retention, and revenue growth
Design Elite-Level Training: Recruit HVAC talent, build training programs, and promote ongoing skill development and career advancement
Qualification
Required
Proven experience building, leading, and motivating teams
Strong track record of exceeding sales and operational efficiency goals
Excellent communication, problem‑solving, and team‑building skills
Passion for customer satisfaction and operational excellence
Benefits
Comprehensive health, dental, and vision insurance
401(k) with generous company match
Career advancement opportunities within a rapidly growing organization
Company
Heritage Home Service
Heritage Home Service provides plumbing, heating, cooling, and electric services.
Founded in 1986
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase