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Centre Technologies · 2 days ago

Help Desk Supervisor

Tulsa, OK

Full-time

Hybrid

Senior Level

5+ years exp

Centre Technologies is expanding its team and is looking for a Service Delivery Manager. This role ensures exceptional service quality for managed services clients, leading a team of consultants to establish best practices and drive continuous improvement in service delivery.

Cloud ManagementCloud SecurityCyber SecurityInformation TechnologyIT InfrastructureIT ManagementTechnical Support

Responsibilities

Ensure quality, security, and compliance for all clients

Manage work distribution and ensure timely resolution to customer issues

Identify trends in reactive support and help drive automation and process efficiencies

Drive proactive client management and SLA adherence

Handle ticket escalation and critical issue resolution

Maintain documentation and compliance standards

Drive, manage and report on monthly and quarterly Service Desk KPIs

Manage deployment, maintenance, and upgrades of systems and tools including servers, workstations, operating systems, hardware, software and peripherals

Support onboarding for new clients

Support team development and career growth

Participate in recruitment and selection of new team members

Review and approve time/expense entries

Qualification

Microsoft administration toolsNetwork infrastructureLeadership experienceWindows OSMicrosoft ExchangeBackup/DR strategiesEnterprise hardwareMicrosoft Office Suite