Apply on Employer Site

Taylor Corporation · 1 day ago

Customer Service Supervisor

Dayton, OH

Full-time

Onsite

Mid, Senior Level, Lead/Staff

10+ years exp

Taylor Corporation is a dynamic, diversified company with big plans for the future. They are seeking a Customer Service Supervisor who will play an integral role in ensuring customer satisfaction and contributing to a positive work environment while achieving company goals.

Brand MarketingComputerDigital SignageElectronicsInformation TechnologyManufacturingPersonal BrandingPrintingProfessional ServicesService Industry

Responsibilities

Motivate, coach and lead a team of 5 – 9 members to deliver a consistent, exceptional customer experience every time

Recruit, hire, train, consistently coach and retain team members

Ensure Key Performance Indicators and expectations are met

Manage efficiency by staffing customer service to meet the fluctuations in customer demands and programs

Maintain professional, proactive and effective communication while sharpening similar skills within the team

Own and elevate the customer experience regardless of issue or source

Direct and coordinate activities concerned with the operation of customer service within the company guidelines and policies

Help create action plans to operationalize company goals and objectives

Set priorities, track activity, manage workflow, identify opportunities and help allocate resources to meet customer deadlines and build strong business relationships

Foster a customer-focused team of driven individuals with an eye for continuous improvement and raising our level of service. Help the team implement change and manage through it as needed

Help teams understand and the customer articulate their needs

Develop teams’ ability to effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs

Act as a coach and mentor to members of the team and cross-functional partners

Continue to sharpen skills and drive personal growth while aiding others to do the same

Lead complex customer and company-focused projects and deliverables

Be available to support your customers and the team

Qualification

Customer service experienceLeadershipProject managementMS OfficeSalesforce.comPresentation skillsTeam coachingCommunication skillsOrganizational skillsCustomer focus