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Horizon Services, LLC. · 2 days ago

Dispatch Manager

Mt Laurel Township,NJ,US

Full-time

Onsite

Entry, Mid Level

$25/hr - $28/hr

2+ years exp

Horizon Services, LLC. is seeking a Dispatch Manager to supervise and coordinate the activities of customer service dispatch. The role involves ensuring adherence to quality standards, managing customer relationships, and overseeing dispatch personnel's work performance.

Heating Ventilation and Air Conditioning (HVAC)Home ServicesService Industry

Responsibilities

Supervise the work of customer service/dispatch personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems

Train or instruct employees in job duties or company policies

Implement departmental policies, procedures, and standards in conjunction with management

Establish and maintain customer files and storage, as necessary

Respond to customer concern inquiries in a timely manner

Determine schedules, sequences, and assignments for work activities, based on work priority, and skill of personnel

Monitor employees' work levels and review work performance

Other duties as assigned

Qualification

Customer service managementScheduling softwareMicrosoft OfficeLeadershipAnalytical skillsInterpersonal skillsTime managementCommunication skillsOrganizational skills

Required

Supervise the work of customer service/dispatch personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems

The Dispatch Service Supervisor is responsible for developing and maintaining professional relationship with the Purchasing, Quality Control, Warehouse, branch office personnel, and customer account representatives to resolve account discrepancies or issues efficiently; and for maintaining Customer records and/or resolving customer needs and concerns

Train or instruct employees in job duties or company policies

Implement departmental policies, procedures, and standards in conjunction with management

Establish and maintain customer files and storage, as necessary

Respond to customer concern inquiries in a timely manner

Determine schedules, sequences, and assignments for work activities, based on work priority, and skill of personnel

Monitor employees' work levels and review work performance

A minimum of two years office/customer service experience

A professional appearance

Excellent interpersonal skills with the ability to interact with all types of customers

Strong customer service attitude

Able to plan and schedule work rather than just react

Able to 'think on your feet' to provide customers with needed information for their specific installation or repair

Ability to work as part of a team

Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software

Communication, Written - Ability to communicate in writing clearly and concisely

Analytical Skills - Ability to use thinking and reasoning to solve a problem

Communication, Oral - Ability to communicate effectively with others using the spoken word

Time Management - Ability to utilize the available time to organize and complete work within given deadlines

Responsible - Ability to be held accountable or answerable for one's conduct

Reliability - The trait of being dependable and trustworthy

Organized - Possessing the trait of being organized or following a systematic method of performing a task

Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions

Loyal - The trait of feeling a duty to the employer

Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace

Project Management - Ability to organize and direct a project to completion

Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards

Interpersonal - Ability to get along well with a variety of personalities and individuals

Company

Horizon Services, LLC.

Horizon Services is the premier heating, air conditioning, plumbing, drain cleaning and sewer services company in Delaware (New Castle County & Kent County), Pennsylvania (Delaware County, Chester County, Montgomery County & Bucks County), New Jersey (Gloucester County, Camden County, Burlington County, Mercer County, Somerset County, & Middlesex County) and Maryland (Cecil County, Baltimore County, Carroll County, Harford County, Montgomery County, & Howard County).

Founded in 1987

Wilmington, Delaware, USA

501-1000 employees