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Isabella Bank · 1 week ago

Call Center Representative I

Mount Pleasant, Michigan, United States

Full-time

Hybrid

Entry Level

2+ years exp

Isabella Bank is seeking a Call Center Representative I to provide professional and courteous customer service and sales support. The role involves answering calls, resolving inquiries, and educating customers about the bank's products and services.

AgricultureFinancial ServicesInsuranceReal Estate

Responsibilities

Answer a high volume of incoming calls and digital requests to the bank with enthusiasm, transferring to other departments and employees when necessary

Research and resolve customer inquiries and disputes in a timely and professional manner

Able to build relationships and educate customers about the bank’s products and services

Look beyond the initial contact questions to gain in-depth and detailed understanding of each customer’s needs and refers bank products and services

Assist customers with disputes, transfers, deposits, loans, card and online/mobile banking inquiries as well as maintenances to accounts

Provide technical support to customers to assist with online banking, mobile banking and opening of accounts online

Perform duties in an efficient, professional and courteous manner

Perform special projects as needed

Other duties as assigned

Qualification

Customer service experienceBanking experienceCommunication skillsProblem-solving skillsMicrosoft OfficeTeam collaborationSelf-motivatedPositive attitude