IT Technician at High-Growth IT Startup in SF Area jobs in United States
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Cascade ยท 3 months ago

IT Technician at High-Growth IT Startup in SF Area

positionSan Francisco, CA
timeFull-time
remoteHybrid
senioritySenior Level
money$100K/yr - $120K/yr
date7+ years exp

Cascade is a rapidly-growing MSP (managed service provider) offering tech services in the Bay Area and beyond. They are seeking an IT Technician who will provide exceptional technical support and customer service to VIP clients, while also contributing to the company's growth and improvement projects.

Information Technology & Services

Responsibilities

Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges
Providing technical support by phone, email, chat, and (as needed) in person
Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs
Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work
Being able to work with a team to solve difficult problems
Creating and maintaining technical documentation

Qualification

Mac OS supportCustomer serviceNetworking knowledgeTicketing system experienceJamf Pro experienceAudio/video systems supportBash scriptingPower-shell scriptingLeadership traitsTechnical communication

Required

Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution
Demonstrable experience supporting Mac OS workstations. (PC experience is a plus)
A passion for developing hard and soft skills and career advancement
Ownership and leadership character traits
Ticketing system organization and upkeep experience
The ability to be receptive and action-oriented in response to constructive feedback
A calm and focused demeanor in high-pressure situations
Strong professional and technical communication skills (both written and verbal)
At least 7 years of help desk experience with evidence of growth
At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues)
Experience with Jamf Pro or other MDM platforms

Preferred

Optional experience supporting audio/video systems (Creston, Savant, etc.)
Basic understanding of bash and/or Power-shell scripting is a plus

Benefits

95% coverage for medical/dental/vision premiums and more.
401k with employer match.
$125 monthly technology reimbursement.
$150 monthly meal stipend.
$100 healthy living expense program.
Generous reimbursement and bonuses for learning and training, including technical certifications.
Flexible working hours.
Regular work from home.
Generous PTO, sick and family leave policies.

Company

Cascade

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Cascade is a rapidly growing IT & IT Security services in the Bay Area, Los Angeles, and beyond.
location
San Francisco, California, US
people-size2-10 employees
web-link
https://cascadets.com

Funding

Current Stage
Early Stage

Leadership Team

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Conner Wilkinson
CEO/Founder
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Pratap Mukherjee
Executive Coach and CFO (contract)
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Company data provided by crunchbase