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Niche · 1 week ago

Sr. Account Manager, HE

United States

Full-time

Remote

Mid, Senior Level

$125K/yr - $198K/yr

Niche is the leader in school search, aiming to simplify the process of researching and enrolling in schools. The role of Sr. Account Manager involves managing relationships with Higher Education partners, focusing on revenue retention and expansion while ensuring customer satisfaction and value delivery.

E-LearningEducationInternetService Industry

Comp. & Benefits

No H1B

Responsibilities

Serve as the day-to-day strategic partner for assigned Higher Education institutions

Develop a deep understanding of each partner’s goals, challenges, and internal stakeholders

Proactively surface insights, recommendations, and solutions that drive value

Lead regular check-ins and business reviews that clearly articulate impact and ROI

Anticipate challenges and 'see around corners' to prevent churn or dissatisfaction

Own the renewal process end-to-end, including timing, pricing conversations, and execution

Independently source, manage, and close expansion opportunities

Build and maintain a pipeline aligned to both GRR and Net New targets

Forecast accurately and communicate risk early and clearly

Use CRM and outreach tools to manage accounts, pipeline, and partner communication

Partner cross-functionally to ensure commitments are delivered and customers are supported

Travel regularly to client campuses and in-person meetings

Host and attend client dinners and executive engagements

Represent Niche at industry conferences and events

Consistently achieving retention and expansion targets

Maintaining a healthy, well-forecasted pipeline aligned to quota

Strong logo retention across your book of business

Long-term, trusted, value-driven relationships with key institutional stakeholders

Recognition as a trusted partner internally and externally

Owning Gross Revenue Retention (GRR) across your assigned portfolio

Driving Net New (expansion) revenue within existing accounts

Acting as the primary point of contact for partner needs, strategy, and ongoing success

Managing renewals end-to-end, from early value conversations through contract execution

Identifying and sourcing expansion opportunities independently

Forecasting and committing to both retention and expansion targets

Qualification

Account ManagementCustomer-facing SalesCRM ToolsStrategic ThinkingProblem SolvingHigher Education ExperienceService-oriented MindsetGritResilienceStakeholder Navigation