Trans Lease, Inc. · 6 days ago
Service Manager
Minneapolis,MN,US
Full-time
Onsite
Mid, Senior LevelTranswest is a leading provider of top-quality commercial trucks and transportation solutions, dedicated to reliability and customer satisfaction. The Service Manager will develop and enforce effective service department processes, maintain customer relationships, and supervise service technicians to ensure an elite customer experience.
FinanceFinancial ServicesLeasing
Responsibilities
Develop, communicate, monitor and enforce effective Service Department processes to ensure the best of practices and Elite Customer experience
Maintain relationships with Customers
Build and develop a market for service work
Supervise and control the workload of Service Technicians
Schedule service work according to priority and maintain an orderly flow of work
Advise Customers of necessary repair service including estimates of cost; also make recommendations to customers for preventative maintenance
Resolve customer complaint problems pertaining to service and repair
Maintain service tools, equipment and service vehicles, ensuring they are in excellent condition
Responsible for keeping the shop area clean
Responsible for safety of service technicians and maintaining a safe working environment in the shop area and reporting all accidents to Human Resources immediately
Make sure all warranty claims are processed and forwarded to the supplier within the allotted time frame
Reviews all technician's and staff's time clock reports and submits them to the Payroll department in a timely manner
Review estimates and actual repair time for quality assurance
Complete labor pricing
Managing shop staff including administration, foremen, service advisors, service writers and technicians
Complete initial and on-going training and support of department personnel
Prepare an annual marketing plan and budget for the shop
Regularly monitor actual performance to plan and determine reasons for variance
Call on fleet accounts as directed by the Service Director
Maintain awareness of current and projected market conditions
Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives
Attend training sessions for products serviced by the company at the company’s expense
Engage customers and facilitate new and organic growth within defined Areas of Responsibility which includes completing a defined number of preapproved interactivities or personal visits at a customer’s place of business as directed by the Director prior to the 20th day of each month
Develop an annual budget with the relevant strategy and programs to meet departmental objectives and P&L requirements
Attend and or complete all assigned industry product and process training opportunities
Maintain a professional appearance and attitude
Additional duties as assigned
Qualification
Required
High school diploma or equivalent
Valid driver's license and MVR in good standing
Excellent written and verbal communication skills
Leadership Skills
Customer Service Skills
Multitasking Skills
Conflict Resolution Skills
Independent Working Skills
Detail Oriented
Quick Thinking
Ability to work any shift if needed
Familiarity with all aspects of gas and diesel truck repair and maintenance including; engine repair, transmission repair, drivability and electrical diagnostics, suspension, brake systems, etc
Must know Karmak or CDK Dealer Business Systems and have strong computer skills
Ability to successfully complete a general abilities assessment
Ability to pass a post-offer background check, physical and drug screen
Preferred
Previous experience in a similar role
Previous Dealership experience
Experience diagnosing and repairing automotive and diesel trucks
Diesel Engine Technology Certification(s) and/or Education
Benefits
Medical, Dental, and Vision Insurance
Life (Voluntary and Employer Paid) and Disability Insurance
401(K) with company match beginning with your first contribution.
HSA and/or FSA
Paid Time Off, Sick Time, and Company Paid Holidays
Employee Car Discount Program
Company
Trans Lease, Inc.
Since 1991, our vision at Trans Lease has been to simplify the financial process to help businesses grow through personalized service and funding solutions.
Founded in 1991
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase