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NetSuite · 2 days ago

TAM Director - Retail Industry

United States

Full-time

Remote

Director/Executive

$120K/yr - $252K/yr

10+ years exp

Oracle is a world leader in cloud solutions, committed to innovation and inclusivity. The TAM Director will lead and manage delivery teams to ensure effective implementation and support of Oracle’s products for retail customers, acting as a liaison to enhance customer satisfaction and drive revenue growth.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

Responsibilities

Responsible for driving a high degree of satisfaction with Oracle's products and related implementation services and ensuring referenceability for continued profitable revenue streams for Retail customers over the long term

Key leader, contributor and proactive collaborator to define and align the functional and technical vision for the proposed customer solutions during the pre-sales process

Ability to lead, directly and indirectly, a wide cross section of internal and external partners – development, support, services, and third-party partners to drive Oracle Cloud adoption efforts

Excellent written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the Customer organization

Understanding of CSS Service Portfolio (Cloud and On-prem)

Proven leadership experience with Oracle packaged applications, SaaS, OCI (IaaS, PaaS), GCP, AWS and Azure

Qualification

Oracle SaaSCloud infrastructureRetail industry experienceP&L responsibilityMulti-cloud environmentsAnalytical skillsTeam managementCommunication skillsPresentation skillsCollaboration

Required

10+ years in IT industry and demonstrated experience with SaaS and cloud infrastructure technology

Experience supporting high-scale, customer-facing workloads across multi-cloud environments (OCI, AWS, Azure, GCP)

Prior experience in managing large, shared, delivery teams with P&L responsibility

Proven ability to successfully lead decentralized teams in a fast paced environment

Proven strategic thinker who influences go-to-market strategy and operating practice changes that drive results

Excellent written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the Customer organization

Understanding of CSS Service Portfolio (Cloud and On-prem)

Proven leadership experience with Oracle packaged applications, SaaS, OCI (IaaS, PaaS), GCP, AWS and Azure

Bachelor's degree in computer science or a related field or an equivalent combination of education and work experience

Excellent communication and presentation skills (MS Outlook, MS Excel, MS Word and MS PowerPoint, etc.)

Demonstrate successful working relationships with all levels of IT and Business Partners

Extensive experience working in a team-oriented, collaborative, remote environment

Excellent analytical, communication and organizational skills. Be able to lead, simplify and articulate

Possess self-awareness and the ability to use constructive feedback to improve performance

Team-Player who creates a positive team environment

Ability to travel to customer locations and internal sessions (up to 50%)

Preferred

Deep understanding of retail business models, including omnichannel and digital-first operations, customer engagement platforms, and large-scale transaction environments

Experience with data analytics, security, networking, and supply chain systems that support high-volume, customer-facing retail operations

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance