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Citizens Alliance · 1 day ago

VP-Branch Manager & Lender

Echo, MN

Full-time

Onsite

Senior Level

5+ years exp

Citizens Alliance is a community-focused bank, and they are seeking a VP/Branch Manager & Lender to oversee the daily operations of their branch. The role involves managing staff, promoting customer service, and driving business growth through new deposit and loan opportunities.

Management Consulting

Growth Opportunities

Responsibilities

Manages the daily operations of their branch, its buildings, and belongings

Manage employees and staffing of their branch, including coaching, counseling, writing reviews, and performance plans

Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operations issues, etc

Maintain staff schedules to always provide adequate coverage

Compliment and reward good employee performance and encourage individual improvement through outside schooling or job enlargement

Be knowledgeable about all lending, deposit, business, and consumer Bank products

Provide customer service to include opening new accounts and assisting other financial needs of the customer

Responsible for cross-selling bank products and services, along with managing assigned portfolio of bank customers

Maintain a determined level of personal production and actively pursue new loan and deposit relationships

Perform primary functions within branch in accordance with Citizens Alliance Bank's policies and procedures

Deal with loan customer requests, including collecting and analyzing financial and related data in order to reach credit decision, establishing and negotiating terms in the extension of credit, including costs, fees, and repayment and collateral terms

Assist the Market Manager in implementing and ensuring all operational audits, including bank policies and procedures are being adhered to; responsible for taking prompt corrective action on internal/external [INSERT BRANCH LOCATION) branch audit findings

Respond to daily correspondence regarding bank office matters and/or bank customers or direct such matters to appropriate bank personnel for answering

Maintain good public relations with customers and the community. Assume community leadership and service responsibility with focus on the Community Reinvestment Act

Manage difficult situations with customers and provide them with a resolution, information, or additional options. Ensure that quick and proper response to all reasonable customer requests

Maintain complete confidentiality regarding sensitive customer and proprietary information

Perform as a team member in allocating and coordinating the workflow

This position requires a valid Driver’s License

Assign the workload of the VP/Branch Manager & Lender’s direct reports, ensuring they are properly trained to perform their duties, evaluate their performance, and recommend any disciplinary action if necessary

Assist the human resources department in staffing their branch which includes interviewing, hiring, promoting, and terminating

Ensure proper coverage and staffing for all direct reports which includes reviewing and approving time off requests and timesheets

All employees are expected to exemplify and follow our core values

Regular attendance and punctuality when reporting to work

Travel for trade and industry schools and seminars as needed

This position may require installation of a Multi-Factor Authentication (MFA) app on an employee’s personal mobile device. THE MFA apps are used to authenticate a user’s identity to the system for security purposes

Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including those related to BSA/AML, as well as adhere to the Bank’s policies and procedures

Perform other duties as assigned and requested

Qualification

Lending experienceBranch managementCustomer serviceMicrosoft Office SuiteCoaching skillsCommunity engagementPerformance managementTeam collaboration

Required

High School diploma or GED, etc

Bachelor's degree in finance or business management from a four-year public or private accredited institution of higher learning or a minimum of four years of experience in a related field

5 to 7 years of lending experience, preferably in a banking environment or related field

This position requires a valid Driver's License