NEOGOV · 1 day ago
IT Manager I - ServiceNow Platform
Salt Lake County, UT
Full-time
Hybrid
Mid, Senior Level
$38.99/hr - $66.28/hr
3+ years expNEOGOV is part of the State of Utah's Division of Technology Services, and they are seeking an IT Manager I to lead the strategic expansion of the ServiceNow platform. The role involves overseeing platform strategy and governance, guiding a team of engineers and developers, and partnering with agency IT teams to modernize workflows and improve service delivery.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Lead the growth of ServiceNow as the core operational platform for DTS and a primary tool for statewide workflow modernization
Oversee platform strategy, roadmap, governance, and adoption across DTS and state agencies
Guide the delivery of ServiceNow solutions using App Engine, PSDS, ITSM, automation workflows, and low-code capabilities to meet strategic goals and long term vision
Partner with agency IT teams to modernize legacy processes and implement streamlined workflows on the platform
Drive expansion of automation, analytics, integrations, and AI capabilities to improve service delivery and operational efficiency
Manage platform releases, upgrades, and cross-agency initiatives that support statewide modernization goals
Serve as the primary advocate for ServiceNow, communicating platform priorities, opportunities, and outcomes to leadership and stakeholders
Lead, mentor, and grow a high-performing team of ServiceNow engineers, architects, and developers
Qualification
Required
Three years managing platform, development, or service management teams
Two years of experience leading technical projects, particularly in platform engineering or workflow modernization
Hands-on experience with ServiceNow administration, or App Engine Studio
Strong understanding of ServiceNow's expanding ecosystem including ITSM, PSDS, App Engine, Flow Designer, Integration Hub, and AI capabilities
Practical knowledge of ITIL and enterprise service management frameworks
Demonstrated ability to translate complex business processes into technical solutions
Excellent communication skills with the ability to influence, coach, and guide both technical and non-technical stakeholders
Experience driving platform governance, architecture standards, or enterprise adoption efforts
Benefits
This position is eligible for a full benefits package.
Great health and retirement benefits, such as, generous paid time off so you can spend more time with your family and have a positive work life balance.
The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase