Heritage Home Service ยท 1 day ago
Weekend Trade Administrator
US-NH-Auburn
Full-time, Part-time
Hybrid
New Grad, Entry LevelHeritage Home Service is seeking a Part-Time Weekend Trade Administrator for their Auburn, NH location. The role involves managing dispatch operations, providing customer and technician support, and ensuring operational excellence.
ElectronicsHome ServicesResidential
Responsibilities
Manage scheduling and dispatch for residential service calls in our NH & ME market areas
Ensure technicians are assigned efficiently to meet customer needs and minimize downtime
Monitor job progress and proactively resolve scheduling conflicts or delays
Serve as the primary point of contact for customers regarding scheduling and service updates
Build strong relationships with technicians and support them in delivering top-quality service
Maintain clear communication between customers, technicians, and the regional dispatch team
Track and analyze service performance metrics to identify areas for improvement
Implement process enhancements to improve efficiency and customer satisfaction
Ensure compliance with safety standards and company policies
Collaborate with department leadership to align scheduling and resource allocation with business goals
Support initiatives that improve workflow and enhance the customer experience
Qualification
Required
Experience in dispatch operations, service coordination, or similar role (trades experience is a plus)
Strong organizational and problem-solving skills
Excellent communication skills and ability to thrive in a fast-paced environment
Preferred
Familiarity with residential trade services
Company
Heritage Home Service
Heritage Home Service provides plumbing, heating, cooling, and electric services.
Founded in 1986
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase