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BNY · 1 day ago

Associate, Client Service Management II

Lake Mary, FL

Full-time

Onsite

Mid Level

3+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Associate, Client Service Management II role involves resolving complex issues for external clients, supporting operational and technical needs, and enhancing the client experience through effective communication and problem-solving skills.

Financial Services

Responsibilities

Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon

Supports clients in addressing and resolving operational and technical issues and ensuring requests are executed

Applies problem solving skills, judgement, and experience to analyze information

Participates in internal activities and initiatives designed to improve the client experience

Supports multiple client accounts

Qualification

Trade clearance experienceClient service experienceOperational experienceExcel proficiencyPowerPoint proficiencyWord proficiencyWritten communication skillsOral communication skillsProblem solving skills