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Eterneva · 1 week ago

Customer Care Specialist & Diamond Journey Host

Kerrville, TX

Full-time

Hybrid

New Grad, Entry Level

$60K/yr - $70K/yr

Eterneva transforms ashes or hair from a loved one into a one-of-a-kind diamond, turning loss into something tangible, meaningful, and enduring. They are seeking a warm, confident, and energetic Customer Experience & Diamond Journey Host to guide customers through their emotional journey and create engaging content for social media.

JewelryPrecious MetalsWellness

Responsibilities

Provide consistent, meaningful updates to customers throughout their Diamond Journey

Translate technical steps in the process into clear, emotional, and reassuring messages

Manage customer communications via email, phone, video, and internal tools

Proactively anticipate customer questions and ensure they feel informed and cared for

Deliver a high-touch, white-glove experience during a deeply personal journey

Appear on camera to help tell customer stories and showcase the Diamond Journey

Work closely with the social media team to create authentic, engaging content

Help film updates, behind-the-scenes moments, and educational content at our facility

Be comfortable improvising, reacting naturally, and bringing personality to content

Give tours of the Kerrville facility to customers, partners, or special guests

Act as a warm, knowledgeable host representing Eterneva in person

Help visitors feel comfortable, informed, and inspired during their visit

Connect with Customer Experience, Operations, and Brand teams to ensure timelines are aligned, messaging is consistent, and customers receive seamless communication

Queue future updates, note follow-ups, and plan upcoming content or tours so nothing falls through the cracks and every customer feels cared for