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Horizon Air · 1 day ago

Senior Systems Operations Control (SOC) Flight Control Manager

SeaTac, WA

Full-time

Onsite

Mid, Senior Level

$102K/yr - $154K/yr

7+ years exp

Horizon Air is a close-knit airline focused on creating enjoyable guest experiences through efficient operations. The Senior Systems Operations Control (SOC) Flight Control Manager will manage operational control of all Horizon flights, making critical decisions regarding aircraft rotation, delays, and cancellations to ensure compliance with regulations and company policies.

Air TransportationAutomotiveTourismTravel

Responsibilities

Determine Systems Operation Control (SOC) operational decisions pertaining to aircraft rotation and tail numbers according to aircraft capability, flight crew qualification, and route limitation

Exercise considerable judgement and initiative to ensure appropriate communication with Air Traffic Control (ATC) facilities, local and national delay programs while ensuring staffing is maintained to effectively manage delays

Make decisions to ensure compliance in accordance with Company policy and applicable 14 CFR regulations pertaining to all decisions for flight cancellations, flight delays, added flights, or modifying the routing of flights

Influence across the company and leadership levels to review and recommend procedural changes

Ensure timely action on long-term strategy for the SOC to drive compliance with company standards

Determine flights for cancellations, upgrades, or downgrades that impact the fewest number of passengers with the least negative impact to the operation

Execute contingency plans and provide ongoing support and communication throughout the recovery

Support and direct stations on situations to maintain operational continuity (e.g., aircraft damage, employee injury, hazmat issues/concerns, etc) by utilizing the customer service framework and current security/FAA directives

Monitor daily flight activity and recommend the best course of action to protect passengers and bags during irregular operations

Collaborate with a variety of teams to ensure safety and compliance

Qualification

Airline operations experienceSOC/Operations role experienceCFR 14Part 121 Dispatcher licenseMicrosoft Word proficiencyMicrosoft Excel proficiencyLeadership skillsInterpersonal skills

Required

7 years of experience in airline operations, analytics, customer service (or combination of these) with at least 4 of those years in an SOC/Operations role

Bachelor's degree or an additional two years of relevant training/experience in lieu of this degree

Proficiency in software applications, including Microsoft Word and Excel

Strong leadership and interpersonal skills

Ability to work a variety of schedules including weekends and holidays

High school diploma or equivalent

Minimum age of 18

Must be authorized to work in the U.S